About Vantage Data Centers

Vantage is committed to being a workplace of inclusion, equity, respect and acceptance. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience.

Vantage Data Centers powers, cools, protects and connects the technology of the world’s well-known hyperscalers, cloud providers and large enterprises. Developing and operating across North America, EMEA and Asia Pacific, Vantage has evolved data center design in innovative ways to deliver dramatic gains in reliability, efficiency and sustainability in flexible environments that can scale as quickly as the market demands.

Technology & Systems Department

The Technology & Systems (T&S) department drives technological innovation for the company and advances the technology strategy to support global growth. This includes IT, Software Development, and business process improvement. At Vantage, we are very hands on. In most cases, we specify, purchase, configure and maintain all networking and server hardware. We also work closely with partner VARs to learn about the latest technology changes, so we can make informed purchase decisions. The Technology & Systems department participates in designing each of our new data center building’s networking infrastructure, including but not limited to diverse pathways connecting to carriers, meet-me room hosting (rack, cabs, ladders, cross connect panels…), wireless AP coverage, etc.

We rely on extreme collaboration with Sales, Construction, Operations and Corporate Functions to drive simplification, establish global standards with continuous improvement and speed to value. We are working to build a reliable, scalable, sustainable, and secure technology roadmap/landscape that enables us to better serve our customers and employees and be the partner of choice. Our focus is on speed to value with financial and execution discipline. We strive to double the good, halve the bad, in half the time.

Position Overview

This role can be based in our US location: Denver, CO.

Vantage is looking for an experienced, proactive, highly collaborative, diligent technology leader to be the Senior CIO Partner for North America (NA). This role will report to the CIO, Global and have a dotted line reporting to the President, NA.

Prior experience as an Internal Client Success Manager with a specialization in IT is a plus. In this role, you will be responsible for ensuring the success and satisfaction of internal business customers with the IT services and solutions provided by our organization. You will be expected to contribute to the global technology strategy, roadmap, standards, and policies. This role will be responsible to work with CIO leadership team to develop plans for improvement that meet regional requirements and ensure compliance to global technology standards in NA. This is an exciting opportunity to help build a solid foundation of technology services and practices that enable and accelerate the company’s growth in NA.

This role offers an exciting opportunity to play a pivotal role in driving the success and satisfaction of internal business partners through effective IT service delivery and collaboration. If you are a proactive and customer-centric professional with a solid background in IT, we encourage you to apply and join our dynamic team.

Essential Job Functions

• As part of CIO staff, influence the global technology strategy and roadmap to address regional requirements and challenges while reducing TCO (total cost of ownership), NVA (non-value add) work and technical debt

• Advocate for consistent global technology strategy, roadmap, standards, policies and prioritization to the NA Leadership team

• Advocate for NA specific requirements and challenges to be understood and addressed by Technology & Systems department

• Manage key relationships to ensure services are aligned and delivered to business requirements

• Essential functions of this position are to be performed in a company-designated office or field location

• Understand and align with the company’s Acceptable Use Policy and other industry-specific professional and ethical standards, if applicable

• Additional duties as assigned by Management

Duties

• Stakeholder Relationship Management:

• Build and maintain strong relationships with internal business partners across various groups.

• Act as the main point of contact for IT-related inquiries, critical issues, and service requests.

• Regularly communicate with customers to understand their needs, gather feedback, and ensure their satisfaction with IT services.

• Client Success Planning:

• Collaborate with customers to define their IT requiremen