Job Description​

Saint Luke’s Health System is seeking Full-Time Patient Experience Coordinator in Lee’s Summit, MO!

Are you a kind and compassionate person ready to jump in and make a meaningful impact in the lives of others? If so, this position is for you, and Saint Luke’s is a great place to call home!

Be a part of a multi-award winning health system and help us provide the best patient-care experience.

Hours: Full-Time, Monday-Friday, 8:30a-4:30p, NO NIGHTS, HOLIDAYS or WEEKENDS!

Benefits: Medical, Dental, Vision, Retirement, Tuition Assistance, Disability and most importantly, GROWTH and DEVELOPMENT

The patient experience coordinator will facilitate communication between patients and the institution via a structure and program management perspective. Will collaborate with system education and quality resources to improve patient satisfaction. Will minimize possible risk exposures to the organization. Will be responsive to patient complaints by acting as a resource to employees and Medical staff as well as investigating and responding to written or post discharge complaints. Will facilitate communication between patients, the organization and among hospital departments as needed. Will assess the environment and make recommendations for corrective actions and policy changes to improve the patient experience.

Job Requirements

Applicable Experience:

1 year

Bachelor's Degree

Job Details

Full Time

Day (United States of America)

The best place to get care. The best place to give care. Saint Luke’s 12,000 employees strive toward that vision every day. Our employees are proud to work for the only faith-based, nonprofit, locally owned health system in Kansas City. Joining Saint Luke’s means joining a team of exceptional professionals who strive for excellence in patient care. Do the best work of your career within a highly diverse and inclusive workspace where all voices matter.

Join the Kansas City region's premiere provider of health services. Equal Opportunity Employer.