Director of Memory Care & Assisted Living

Description

Job Summary: The Director of Memory Care and Assisted Living provides overall leadership and  operational management for the Assisted Living (AL) and Memory Care (MC) neighborhoods within a vibrant Continuing Care Retirement Community (CCRC). This individual ensures that residents receive exceptional, person-centered services that promote dignity, wellness, and engagement. The Director partners closely with clinical teams, residents, families, and interdisciplinary leaders to maintain quality

outcomes, regulatory compliance, and a culture of compassion and excellence.

ESSENTIAL JOB FUNCTIONS/RESPONSIBILITIES: Employee will apply skills to ensure Person Centered Care as exhibited through our Pillars of Excellence:

PEOPLE

STEWARDSHIP

SERVICE

QUALITY

GROWTH

· Serve as the primary point of contact for residents and families in AL and MC.

· Facilitate resident and family care plan meetings, addressing questions and concerns with empathy and professionalism.

· Collaborate with nursing leadership to identify and communicate significant changes in resident status and ensure timely response and documentation.

· Promote innovative programs and engagement opportunities that enhance quality of life, especially for residents living with dementia.

· Support and monitor the implementation of individualized service plans to ensure residents’ needs are met.

· Partner with clinical leaders to ensure effective medication management, infection control practices, and incident follow-up.

· Maintain accurate documentation and audit records for compliance and quality assurance.

· Coordinate care transitions with other levels of care and community partners.

· Partner with the Scheduler to manage staffing schedules, ensuring appropriate coverage, cost control, and consistency of care.

· Participate in leadership, safety, and QAPI committees to promote continuous improvement.

· Provide supervision, coaching, and performance management for AL and MC team members.

· Build strong relationships with residents, families, and responsible parties to foster trust and satisfaction.

· Actively support communication regarding resident needs, service changes, and community initiatives.

· Lead or participate in family orientation sessions and engagement events.

  Approve training protocol and require signatures for completion to hold staff to a higher standard of care.

· Comply with applicable federal, state and local laws, rules, and regulations; maintains knowledge of and follows all Plymouth Place policies and procedures.

· Maintain regular and punctual attendance at work and meetings.

· Attends in-service and education programs.

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and activities may change at any time with or without notice.

· During emergencies or natural disasters may be required to be on duty for the duration of the disaster.

· Additional duties, responsibilities, and activities to be completed as assigned.

Requirements

 JOB REQUIREMENTS:

· Bachelor’s degree in healthcare administration, social services, gerontology, psychology, or a related field (preferred).

· Minimum of 5 years of supervisory or leadership experience in Assisted Living, Memory Care, or long-term care.

· Dementia care certification (i.e., CDP) required or ability to obtain within 6 months of hire.

· Social service background is desirable.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

· Experience in memory care and assisted living recommended.

· Understanding of Point Click Care or similar systems.

· Strong knowledge of IDPH regulations for AL and MC

· Demonstrated strength in hospitality and customer service, with a focus on creating exceptional resident and family experience.

· Foundational clinical knowledge preferred to support collaboration with nursing and care teams.

· Skilled in dementia related care and programming.

· Proven ability to lead teams, resolve conflicts, and manage change.

· Excellent communication and interpersonal skills.

· Proficiency with Microsoft Office Suite or related software.

· Strong organizational skills and attention to detail.

· Ability to read, write, and speak English sufficiently to perform job duties and interact with resid