Staff Product Manager

About Arlo:

At Arlo, we're passionate about creating innovative and reliable solutions that help people protect what matters most to them. Our team is dedicated to delivering products that exceed our customers' expectations, while always pushing the boundaries of what's possible in the world of protection technology. We believe that everyone deserves to feel safe and secure, whether they're at home or away, and we're committed to providing our customers with the peace of mind they need to live their lives without worry. Arlo’s deep expertise in AI- and CV-powered analytics, cloud services, user experience, product design, and innovative wireless and RF connectivity enables the delivery of a seamless, smart security experience for Arlo users that is easy to set up and interact with every day.

At Arlo, we're passionate about creating innovative and reliable solutions that help people protect what matters most to them. Our team is dedicated to delivering products that exceed our customers' expectations, while always pushing the boundaries of what's possible in the world of protection technology.

We believe that everyone deserves to feel safe and secure, whether they're at home or away, and we're committed to providing our customers with the peace of mind they need to live their lives without worry. Arlo’s deep expertise in AI- and CV-powered analytics, cloud services, user experience, product design, and innovative wireless and RF connectivity enables the delivery of a seamless, smart security experience for Arlo users that is easy to set up and interact with every day.

We are seeking a contract Sr. Product Manager who excels in all phases of a hardware product lifecycle from beginning to end with a sharp focus on customer experience: Exploration, Definition, Development, GTM, Sustaining and EOL. The ideal candidate is forward-thinking, highly influential, can effectively prioritize, communicate, and motivate cross functional teams in achieving product alignment.

NPI

• Definition of Hardware NPI and its functionalities by drafting user stories for end-to-end experience from onboarding to daily usage of the products.

• Definition & creation of Hardware SKUs across all regions, review of UX/ID and lead the PCM activities

• Present to management team to get product approval and funding

• Collaborate with the development team while balancing tradeoffs, schedule and integrity of the offerings

• Alpha/Beta testing – inject feedback, prioritization as well as support and continuous monitoring

• Support the development of all collateral (e.g. retail box artwork, guide, knowledge base articles)

• Lead the discussion for the GTM plan with the cross-functional teams

Sustaining

• Prioritization of post-launch items, support community issues, reviewers activities, monitor online reviews and returns

• Identify trends and lead discussions to determine resolution

• Lifecycle management including EOL

• Actively lead the internal discussions on Customer Experience, revamp areas that cause user frictions

Research & Exploration

• Conduct continuous competitive analysis, research new concepts/technologies

• Collaborate with the research team to better understand user sentiments, needs, feedback

Business Development

• Research new technologies and use cases that Arlo could leverage through partnerships

• Collaborate with technology partners (e.g. ISP vendors)

• Support technology partner integration and 3rd party device integration

Desired qualifications:

• BA/BS degree or equivalent experience, MBA preferred

• 5+ years of mixed experience of hardware/software product management of consumer electronic products

• Strong background of retail and consumer channels

• Strong understanding of electrical, mechanical, computer science, and wireless concepts

Preferred qualifications:

• Camera or security product development/management experience  

• Experience managing ODM based projects a plus

• Smart home/IoT product management experience  

• Exposure to the alarm and monitoring industry

We are proud to be an equal opportunity employer. We do not discriminate based on race, color, religion, gender, gender identity, sexual orientation, age, national origin, disability, or veteran status or any other characteristic prohibited by federal, state and/or local laws. All qualified applicants will receive consideration for employment without regard to an