Staff Engineer – Enterprise Automations and Case Ecosystems Platform

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives. Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems. American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source. And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development. Find your place in technology of #TeamAmex.

The U.S. Consumer and Digital Technology (USCDT) Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

How will you make an impact in this role?

Responsible for Business Process Management architecture which includes increasing adoption of and enhancing our patented software automation platform, delivering process discovery and mining technology products, and providing innovative solutions to support professional services engagements.

Key Responsibilities

• 25% of time spent on Hands-on technical projects; Apply analysis based on research and introspection to recommend solutions.
• Design and lead solutions that provide frameworks, interfaces, and services that can be extended and reused across one or more portfolios.
• Ensure architecture is consistent with enterprise architecture standards, guidelines and principles. 
• Work with engineering teams to ensure that implementations are aligned with the Technical Platform’s Blueprint specifications and roadmaps.
• Meaningful contribution to technology direction, develop architecture and influence implementation to gain measurable business improvements.
• Regularly work with other functional teams' leadership and engineers to align and use solutions across multiple platforms.
• Apply specialized knowledge of industry standards and best practices to assign initiatives and adjacent solutions.
• Identify and take on complex and/or broad-ranging problems and issues.
• Interact with business partners to better understand their objectives and help them understand the technical landscape.
• Extend business product innovation through the introduction, adoption and implementation of technology.

Minimum Qualifications