Order Entry Supervisor

WHO WE ARE

Polaris Pharmacy Services is an industry leader in both Long-Term Care and Post-Acute Care settings. Founded in 2015, we are locally and independently owned with pharmacies across the country. We are proud to offer competitive benefits and industry pay as well as the opportunity for career advancement to all our team members.

OVERVIEW

The Order Entry Supervisor is responsible for providing supervisory assistance to the Pharmacy Manager with the day-to-day management, production, and operation of the Order Entry department ensuring the accuracy and timeliness of prescription data.

RESPONSIBILITIES

• Management of the order entry department to meet day-to-day operations in order entry, new and refill orders, customer service inbound and outbound calls, maintenance of current nursing home bed census, and pharmacy claims resolution
• Responsible for the hiring, training, and disciplinary functions associated with order entry, call center, and census personnel
• Responsible with achieving department goals in volume, production, quality, customer service, completion of daily order entry by run time deadlines
• Monitor staff performance for productivity, accuracy, and quality. Take appropriate steps to maintain staff performance levels are at or above standards to include retraining or performance improvement programs
• Prepare and conduct department’s employee performance evaluations, along with conducting coaching or warning sessions
• Identify and implement opportunities to improve operations including, but not limited to, cost reduction, productivity improvement, increased capacity, improved quality, enhanced service, and best practices workflows
• Coordinate with other departments to include, but not limited to, pharmacists, pharmacy technicians, and delivery and inventory control departments to achieve daily production and services goals
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; get first-hand customer information and use it for improvements in products and services; talk and act with customers in mind; establish and maintain effective relationships with customers; gain customers’ trust and respect
• Participate in special projects or training to identify and implement operational improvements
• Able to work with others in a positive productive manner, anticipate, and respond to the positions areas of responsibilities
• Comply and enforce all company and departmental policies and procedures
• Comply with all applicable state and federal regulations related to pharmacy practices
• Other duties as assigned; Job duties may vary depending on business needs
• Management of the order entry department to meet day-to-day operations in order entry, new and refill orders, customer service inbound and outbound calls, maintenance of current nursing home bed census, and pharmacy claims resolution
• Responsible for the hiring, training, and disciplinary functions associated with order entry, call center, and census personnel
• Responsible with achieving department goals in volume, production, quality, customer service, completion of daily order entry by run time deadlines
• Monitor staff performance for productivity, accuracy, and quality. Take appropriate steps to maintain staff performance levels are at or above standards to include retraining or performance improvement programs
• Prepare and conduct department’s employee performance evaluations, along with conducting coaching or warning sessions
• Identify and implement opportunities to improve operations including, but not limited to, cost reduction, productivity improvement, increased capacity, improved quality, enhanced service, and best practices workflows
• Coordinate with other departments to include, but not limited to, pharmacists, pharmacy technicians, and delivery and inventory control departments to achieve daily production and services goals
• Customer Focus - Is dedicated to meeting the expectations and requirements of internal and external customers; get first-hand customer informa