System Analyst – Web Services Modernization

Company DescriptionTrueTandem's mission is to be a trusted information technology solutions provider, committed to the success of our customers, communities and employees. To enable this mission, we listen to our customers’ needs, empower our dedicated and talented employees, envision success together, and deliver innovative cost-effective solutions. For our customers, we aim to deliver more power to meet their business outcomes through technology implementation, integration, optimization and customization. We enable some of the most well-known companies, nonprofits and federal agencies in the United States to intelligently plan and develop their applications, modernize their infrastructure and manage their data.
As a Systems Analyst on TrueTandem’s Digital Modernization team, you will play a critical role in supporting our client’s Web Services program, which maintains and modernizes public facing and internal websites and related enterprise web platforms.
This role focuses on Linux system administration, configuration management, and operational support for digital solutions. You’ll work closely with the Technical Lead, Client Produc Owner, and development team to ensure secure, stable, and efficient site operations across Drupal, PHP, and integrated systems.
This position offers opportunities to contribute to AI- and Cybersecurity-driven innovation—helping identify and mitigate automated bot traffic, strengthen system resilience, and leverage AI tools to enhance site reliability and threat detection.
System Operations & Administration·        Perform Linux system administration, including configuration updates, patching, monitoring, and troubleshooting.·        Manage server configurations, firewall rules, and FTP data exchanges between client web environments and external systems.·        Respond to operational alerts and incidents as part of an on-call rotation (Pager Duty) to ensure high availability and performance.·        Support Agile and Scrum sprint activities by implementing configuration changes and system updates aligned with sprint deliverables.·        Document system changes, configurations, and release updates in collaboration with development and DevSecOps teams.Web Platform Support·        Support Drupal 11 environments through configuration updates, smoke testing, and basic development tasks.·        Coordinate with developers and testers to validate deployments, troubleshoot issues, and ensure secure configurations.·        Assist with environment migrations, automation, and monitoring using tools such as New Relic, Splunk, and Akamai.AI & Cybersecurity Enablement·        Collaborate with leadership to analyze bot traffic patterns and identify malicious or unwanted automated access.·        Explore opportunities to integrate AI-based monitoring and pattern recognition tools to enhance security posture and operational awareness.·        Support the implementation of Zero Trust and continuous monitoring practices.
Required Skills·        Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).·        3–5 years of experience in Linux system administration within a web hosting or enterprise IT environment.·        Experience with Apache/Nginx, FTP/SFTP, DNS management, and firewall configuration.·        Basic familiarity with Drupal (8–11) and experience supporting content management systems.·        Working knowledge of Bash scripting, Git, and CI/CD pipelines.·        Experience supporting Agile/Scrum environments.·        Strong analytical, problem-solving, and troubleshooting skills.·        Excellent communication skills and ability to work closely with technical and non-technical stakeholders.Preferred Skills·        Experience supporting federal web hosting environments or working with DOJ, DHS, or other cabinet-level agencies.·        Familiarity with AI-based monitoring, bot mitigation, or cloud security analytics.·        Understanding of FedRAMP, FISMA, and Zero Trust security principles.