Global Head of Technical Consultancy

Global Head of Technical Consultancy

The Global Head of Technical Consulting (GHoTC) leads our global technical consultancy team of specialist, SME consultants and solutions architects. Delivering highly specialised  technical consultancy services to our clients, the ideal candidate will be a stand-out leader with outstanding technical expertise, strong commercial acumen and a demonstrable track-record of delivering sound technical services & solutions globally, with a proactive desire to build Tomorrow's Digital Planet.

The GHoTC reports to the CTO and COO, with dual reporting responsibilities for service/program scope and delivery, strategy/vision and execution (CTO), and commercial, financial, people & talent and business operational aspects (COO).

Responsibilities

As a senior leader in FPC the GHoTC shall be responsible for the Technical Consultancy Function, namely in respect to (but not limited to), function:

• Team Leadership
• Technical Delivery Management
• Commercial Management
• Governance & Compliance
• Business Development

Leadership

The GHoTC shall lead and manage our Technical Consultancy Services, with accountability for the technical delivery and strategic direction, management and development of the Technical Consultancy team, this includes:

• Leading and managing our Technical Consulting services globally, with responsibility for line management and development of all team members, including both direct and indirect reports, ensuring you:
• Manage team performance through effective objective-setting, delegation, communication and  through performance appraisals
• Devise team growth plans through active promotion of our learning and development program
• Support the growth recruitment process through participation in the interview and assessment process as required for delivery of FPC growth objectives
• Monitor and report on function performance against agreed targets, compliance requirements and in line with FPC strategic objectives
• Oversee the successful delivery of Technical Consultancy contracts, ensuring high-quality, professional and technically sound deliverables to clients, through: 
• Building and maintaining strong, trusted relationships with clients, through the understanding of requirements and business objectives. Working proactively to meet or exceed expectations, in respect of time, quality, cost and communication.
• Working collaboratively across the organisation to ensure that the Technical Consultancy function successfully delivers services for all FPC programs and projects 
• Ensuring service delivery meets the contractual obligations together with any other relevant client-side documents as agreed with our clients with particular emphasis on achieving delivery of targets (KPI’s / SLA’s)
• Actively manage contracts to ensure that you:
• Identify, evaluate and manage all risks to the company’s people, finances and reputation
• Maintain awareness of, and manage, all challenges to FPC’s strategy and implement effective risk management as required
• Develop, maintain and implement a Technical Consulting strategy that is capable of: 
• Establishing long-term growth through, contribution to the development of future services, capabilities and solutions, in conjunction with our Innovation Board
• Maintaining and improving our capability in delivering strategic technical and industry expertise to our clients
• Supporting, advising, and collaborating on the latest technologies, initiatives and solutions, processes and standards for our clients 
• Enhancing our brand reputation throughout the market, both within Technical Consulting and across the wider business capabilities

Technical Delivery Management

The HoTC is accountable for all technical matters delivered by the Technical Consulting function, this includes (but is not limited to) ensuring:

• Technical deliverables, designs and services are in line with internal, client and local/regional technical strategy, standards, specifications and guidelines
• Appropriate and effective quality assurance of technical deliverables prior to release, including technical strategy, architectural and design peer reviews and approvals 
• Alignment of the Technical Consulting team’s technical and professional skills in order to meet current and future delivery requirements
• FPC technical delivery standards, processes and procedures are fit for purposes 
• Quality management and continual improvement of the above  

Commercial

• Working with Business Operations, ensure adherence to financial processes,procedures and policies
• Provide commercial and performance management of all FP