Enterprise Functions Controls Testing Head Director (Hybrid)

Enterprise Functions Controls Testing Head – C15

Job Profile Title: Business Risk and Control Sr Group Manager – C15 (Job Code: 231925)

The Global Functions Control Testing Utility is responsible for the testing of controls that are designed and executed by Global Functions including the Operations & Technology teams. This team is also responsible for implementing control testing and monitoring for all Maker Checker controls across Citi to ensure effectiveness of these controls.

This position reports to the Global Functions Control Testing Utility Head, within the Citi COO organization’s Central Controls Capabilities team; and is a strategic- and execution-oriented leadership role accountable for end-to-end control testing for the Global Functions and O&T teams – i.e., operational controls performance assurance/testing – which includes design, results reporting, and insight sharing related to the above scope of controls testing. This role will initially focus on all Maker Checker Controls within the 1st Line to create capabilities to evidence independent Control Design Assessment and Operational Effectiveness Testing of these controls. Subsequently, this role will take on Enterprise Functions within the Chief Operating Office, Citibank North America LV and any other functions that are aligned.

The Enterprise Functions Controls Testing Head leads and directs a team of approximately 42 controls testing professionals responsible for supporting the above responsibilities, with breadth and depth on control testing planning and execution. The position closely follows latest trends in controls testing and adapts them for application within own job and covered businesses and functions with frequent engagement to senior managers at Director or Managing Director levels.

Excellent management and communication skills required to negotiate internally, frequently at a senior level. Developed communication and diplomacy skills are required to guide, influence, and convince others, in particular colleagues in other areas and occasional external customers. Accountable for controls testing results and advising business and function partners regarding control execution. Necessitates a degree of responsibility over technical strategy. Responsible for supporting the Global Functions Control Testing Utility Head on handling staff management issues, including resource management and allocation of work within the team/project.

Responsibilities:

• Leads the Enterprise Functions Controls Testing Utility by independently assessing Controls and proposing actions to address the root causes that persistently lead to Control failures by challenging both historical and proposed practices.
• Holds responsibility for controls testing program and for assessing the design of in-scope controls.
• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for detecting unmitigated risk arising from failed internal processes, inadequate controls, and emerging risks in partnership with the Citi businesses & functions.
• Works with colleagues in other areas of Risk Management, Compliance/Control, and the Businesses to assure appropriate management of Operational Risk processes with appropriate controls.
• Identifies emerging operational risks in the context of the current economic, regulatory, and business environment and proposes measures the business could take to mitigate those risks.
• Investigates causes for results that are deviating from trends and escalate situations that pose excessive risk(s).
• Communicates and interprets Managers Controls Assessment (MCA) controls testing results and trends to audit, business, compliance, and legal senior leadership – e.g., Operating Risk Forum, Quarterly Risk Assessment (QRA) Meeting, Business Risk and Control Committee.
• Develops and drives quality-checking routines to ensure compliance with all relevant policies, operating guides, and owned control testing scope.
• Sets ambitious and measurable control testing goals for self and teams that align to business strategy and support business strategy realization.
• Clears obstacles for team through business cases, influence, education, and relationship leverage –  whether it be resource, process, or knowledge gaps.
• Coaches direct reports and any level of team member on topics ranging from team capacity management to specific testing design and execution points, and from performance management to testing platforms basics.
• Drives team for continuous improvements in accuracy, efficiency, timeliness, and quality of MCA control design assessment and controls testing.
• Maintains relationships and dri