Senior Systems Administrator

Shift Hours:

Must be Flexible

The Senior Systems Administrator is responsible for providing support of SFCU Network and Systems by following best practices and regulatory requirements.   This includes planning, developing, installing, configuring, securing, maintaining, supporting, and optimizing all server hardware, software, and communication links. This position also analyzes and resolves end user hardware and software computer problems in a timely and accurate fashion and provides end user training where required.

Essential Job Duties and Responsibilities                                                                            

• Consistently meet all Shell FCU Service Commitments; Shell FCU Employee Creed and Shell FCU Service Distinctions.
• Accountable to maintain knowledge of and comply with all applicable rules and regulations required within the scope of duties, including, but not limited to, the Bank Secrecy Act.
• Required to attend annual training sessions as instructed or scheduled.
• Perform job duties and responsibilities in compliance to SFCU policies, procedures, philosophy, and standards of performance.
• Design, deploy, maintain, troubleshoot, and manage company LANs, WANs, VPNs, Wireless LANs, VLANs, and Virtualization, which can include servers, routers, hubs, switches, UPSs, firewalls, cabling, and other networking hardware within a Windows based network.
• Manage and ensure proper daily operations of Windows systems that can include backup, security, virtualization, email, database, file sharing or other software to maintain maximum uptime.
• Manage and ensure proper daily operations of Cisco networking components that can include, VPNs, IDS/IPS, firewalls, switches, hubs, or similar software to maintain maximum uptime.
• Manage Disaster Recovery and Business Continuity practices by ensuring daily backups and functional working restores of server and networking equipment that can be affected by security breaches, virus attacks, equipment failure or other unwarranted events.
• Plan and implement any improvement, modification, or replacement of network infrastructure components that will be scalable and provide maximum speed, accuracy, recoverability, and uptime.
• Work with vendors or internal staff during installations, upgrades, or hardware performance issues.
• Oversee new and existing hardware and software installations along with upgrades relating to back office or front office network or telephony equipment.
• Accurately document instances of software or hardware swaps, failure, repair, installation, removal, discarding or other work requests.
• Keep track of internal, external IP addressing, and security credentials of servers, switches, VPNs and firewalls, via documentation or configuration backups.
• Monitor network performance and troubleshoot problem areas as needed to identify and remedy network performance bottlenecks while ensuring network connectivity of all servers, workstations, telephony equipment, end user PCs, and other network appliances.
• Perform on-site analysis, diagnosis, and resolution of complex network problems.
• Recommend and implement corrective solutions as well as participate in managing all network security items or issues.
• Provide high level support to all end users as well as junior staff, to quickly mitigate or resolve any PC, network, or technical issue.
• Assist IT team in identifying current security and compliance requirements and recommend security solutions or actions.
• Assess network threats such as computer viruses, perform vulnerability assessment in support of penetration analysis, operate host and network intrusion/prevention programs, administer access/ monitoring to critical systems, review critical system logs, identify, and document unique local threats/vulnerabilities and recomm