Information Liaison Center for Advanced GI Full-time Days

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

Job Description

The Information Liaison for Surgical Services reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

• They will coordinate and perform functions related to scheduling and sending of cases, control desk coordinator activities, registration of patients, unit communication coordination, completes patient charges, runs unit reports, and acts as gatekeeper for surgical services.  This position supports timely, quality, efficient services to all internal and external customers of the operating room.

 Responsibilities:

The Information Liaison for Surgical Services is responsible for performing the following functions:

• Scheduling functions:
  • Demonstrate in-depth working knowledge and expertise with clinical based computer systems
  • Accurately schedules surgical cases manually and or in computer to generate preferences for necessary surgeon-specific instrumentation (case cart system).
  • Receives and makes changes to OR schedule according to established procedures
  • Reviews and updates next day’s surgical schedule with anesthesia and OR charge personnel
  • Ensures adequate supply / distribution of OR daily schedules (within Surgical Services)  
  • Reviews scheduling codes for procedures / ensures that CSS staff receive accurate preferences
  • Ensures nightly update and duplication of OR schedule for all pavilions
  • Patient Charges – see below
  • Other scheduling functions as needed
• Control Desk functions:
  • Sends for patients according to established standards and subsequent patients as requested then communicates to surgical services staffs using the appropriate systems
  • Ensures inpatient arrival to pre-op holding areas through monitoring of transport tracking System and outpatient arrival at Center (checks patient tracking system to see patients have arrived against the time the patients are scheduled to arrive) Communicate arrival with charge nurse.
  • Coordinates and prioritizes dispatch of work assignments related to patient and specimen transport; phone communications; and equipment delivery
  • Coordination of patient flow and other duties as needed
  • Executes nightly schedule changes
  • Monitors automated system for timely OR room turnover 
  • Receives and enters surgical services staff call-ins for manager notification
  • Effects timely notification of on-call teams and other support service needs
  • Prepares daily nursing staffing roster by specialty and coordinates with daily OR schedule for OR room assignments
  • Prepares daily and weekend on-call nursing sheets and ensures completeness
  • Prepares next day equipment list for staff to complete
  • Answers and directs telephone calls to appropriate areas
  • Communicates patients leaving the OR (directs) to family waiting room and nursing units
  • Requests admitting to create active account as necessary
  • Orders and maintains sufficient inventory of office supplies; printed forms and coffee supplies
  • Assist with bringing patients back from reception to the pre-op room if requested.
  • Department Reports
  • Retrieves lab results on demand from hospital data base system
  • Orders specialty beds as needed to facilitate patient needs
  • Institutes call tree for on-call staffs; operation triage; and other emergent situations as necessary and escalates appropriately and timely  
  • Patient Charges – see below
  • Other Control Desk functions as needed
• Patient registration functions and unit communications:
  • Patient Tracking System – checks patients in and enters next day’s cases into system
  • Registration forms:
  • Patient Information Complete
  • Hospital Consent
  • Advance Directives
  • Medicaid
  • Medicare
  • HIPAA / Privacy
  • Communicate patient / family information to Preop/PACU/SDS and OR staff
  • Provide assistance / directions to volunteers
  • Ensure patient charts are together for the next da