Accounts Receivable Specialist II

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Igloo Products Corp is an iconic and fast-growing American brand known for exceptional and durable performance for everyday cooler needs. After more than 75 years of as the leader as a housewares brand, Igloo has pivoted to a high growth lifestyle brand for outside activities associated with fun, family and friends 

Founded in as a metalworking shop bringing fresh cold water to Texas workers in the field to inventing the Playmate to becoming America’s most recognizable brand of ice chests, the Igloo story spans more than 75 years of delivering coolness to the world.  Today, Igloo has 90% + brand awareness and is #1 in market share in the US, is a pioneer in sustainability for our category with the launch of biodegradable coolers and coolers made with from post-consumer recycled resin and other sustainable materials and has a growing DTC business allowing us to build direct relationships with our consumers.  In 2021, Igloo was acquired by Dometic Brands and now there is the opportunity to Globally grow both brands together. 

We are on a journey of continuous growth – now looking for our next star – a passionate Accounts Receivables Specialist. 

 

This role will be responsible for monitoring and managing collections and disputes. Performing account reconciliations and obtaining the necessary documents from different departments to manages the claims and resolve disputes. 

Essential Job Duties and Responsibilities: 

Collections: 

• Manage the receivables of the assigned accounts, ensuring timely collections and disputes.  

• Control invoices on the customer’s portal and ensure we meet deadlines to deliver documents, retrieve payments, and reconcile outstanding balances. 

• Contact customers for payment resolution and discrepancies. 

• Validate that the customer receives the invoices and inform Management if there is any failure in the system delivery. 

• Send statements to customers and prepare dunning letters for past due accounts. 

• Provide the details of invoices to be considered in the bad debt reserve. 

Deductions: 

• Research and resolve assigned customer deductions by retrieving claim details from vendor sites if not sent with payment remittance. 

• Access carrier sites to obtain proof of delivery for shortage claims or send POD requests to distribution as needed. 

• Write up and issue credits to offset valid deductions. 

• Decline invalid claims in writing and work with customers for repayment. 

• Work with sales regarding pricing deductions that are invalid. 

• Utilize Customer Vendor Portals for deduction and collection support. 

• Perform ad-hoc reports and other duties as requested by the Manager. 

• Other duties assigned by the Manager. 

What do we offer? 

You are offered an interesting role in a dynamic, fast paced and global environment with great opportunities to grow and take on new challenges. The growth at Dometic is continuous – which gives you great possibilities to evolve with the company. 

1. Medical 

1. Dental 

1. Vision 

1. Life Insurance 

1. Short term & Long-term disability 

1. Accidental death insurance 

1. Supplemental life insurance 

1. Company paid holidays 

1. Flexible Spending Accounts 

 

Minimum Requirements and Qualifications  

A suitable background would be a solid experience within the following qualifications and experiences: 

• Education: High School diploma. 

• Experience: Minimum one (1) year in Collections and/or Deductions. (Internal applicants will be considered based on the knowledge of the area related to AR and minimum requirements). 

• Experience in Industry goods, bill of lading, and packing lists.  

• English language skills: Able to read, write, speak, and comprehend English; Excellent communication skills, both verbal and written. 

• Computer Skills: Proficient in Microsoft Excel. Knowledge of advanced formulas like Vlookups and Pivots. 

• Math skills: Able to add, subtract, multiply, and divide. 

• Physical Demands: General Office Environment. 

• Strong Organizational skills are necessary to be able to dispute audits, etc. 

To be successful in this role, we believe that you