Digital Product Owner

The Gig:

We’re on an exciting journey to create one of the most irresistible travel brands in the world and are building an epic team to help make our ambition a reality. We are on the hunt for a super talented ‘someone’. 

This ‘someone’ is responsible for building, developing and managing Digital product roadmaps. This role will be tasked with understanding and executing the strategic direction of our eCommerce and Digital platforms and ensuring the product vision, objectives and key results are met. This role will partner with technology, marketing, revenue and customer experience teams to align on a product plan that meets our vision and prioritizes value for our customers. She or he will need to be able to influence and inspire others and will often present recommendations to peers, business unit leaders and senior leaders. Their work should be awesome and inspirational and based on customer feedback and backed by data.

In other words, this ‘someone’ needs to know how to Make Ship Happen. Your excellent attention to detail and self-starter mentality means you can think quick on your feet and keep calm when the ship gets real. Ultimately, we won’t be able to remember how we got by without you.

What You'll Be Up To:

• With a pioneering spirit, set the product strategy including product vision, objectives and key results for our digital products, potentially including our mobile applications, booking experience and content/CMS on virginvoyages.com and/or firstmates.com

• Working with key business units, define and deliver on the product roadmap by prioritizing feature requirements and user stories into an agile backlog

• Find insights and opportunities using data, primary and secondary research, market analysis, user feedback and technology trends.

• Use data and technology to hypothesize, test, execute and report across multiple on platform campaigns and strategies

• Advise key stakeholders in Marketing, IT, Editorial, Sales and Executive Management on strategies to meet corporate objectives through the use of marketing technology

• Support deployment of new technology adoption across the enterprise

• Lead cross-functional teams to execute on roadmap

• Partner with Technology team to manage future requests and updates using PI, SAFe and agile methodologies

• Prepare compelling presentations, to communicate progress, complex concepts and other key updates to diverse audiences, including senior leadership

• Manage and negotiate scope and budgets with vendor partners

• Provide leadership in influencing internal processes

• Ensure monitoring tools are implemented on relevant systems

• Aide in project management, hiring and on-boarding new team members

• Other duties as assigned

Superpowers Required:

• Relevant Bachelor's degree

• 2+ years' experience in product management, eCommerce or product delivery

• Experience managing internal resources, agencies and digital products in client or agencies

• Understanding of with web analytics, testing tools, digital processes

• Strong business judgment, strategic thinking and decision-making skills; ability to identify, prioritize, and articulate highest impact initiatives

• Understanding of online marketing principles, including but not limited to conversion optimization, cross- and upsell, audience segmentation, A/B testing, merchandising, etc.

• Proven track record of leading and successful implementation of multiple digital projects in a fast-paced, agile environment

• Experience working with internal and external creative and technology teams

• Ability to work independently and build consensus within a cross-departmental team

• Leisure, Travel & Tourism industry experience preferred

• Knowledge in user experience and design principles. Knowledge of Jira/Confluence, MS Project, Smartsheet or other agile project management tools

• Knowledge of standard eCommerce software and platforms (Monetate, Adobe Test and Target) and creative tools (inVision, Sketch, Zeplin, Principle) a plus

• Knowledge of marketing tools (Magnolia CMS, Salesforce, Airtable) a plus

What Matters To Us

At Virgin, your personality matters as much as how good you are at what you do. We want you to bring it to our hangout spot and help make the place even better. So, we won’t be surprised to hear that when people talk about you they say you are clever, on top of it, able to think ahead, intuitive, passionate and someone people respect and enjoy working with because you make things happen.

Virgin Voyages is committe