Fee Operations Manager

Bessemer Trust is seeking a Fee Operations Manager to lead the Fee Operations team within Client and Custody Operations – Data and Tax Operations. This role is responsible for maintaining a strong control environment while driving innovation, operational efficiency, automation, and workflow modernization.

 

The role oversees the full fee lifecycle, ensuring accurate setup, maintenance, calculation, and discontinuation of client fee arrangements in compliance with firm standards, regulatory requirements, and client agreements.

 

Leadership & Innovation

• Lead innovation, process improvement, automation, and workflow simplification across people, process, and technology to enable scalable growth.
• Manage and develop a high-performing fee operations team.
• Analyze industry trends and data to proactively address risks and business needs.
• Partner with internal stakeholders and vendors to support operational initiatives.

Key Responsibilities:

• Oversee the establishment, maintenance, and termination of client fee structures and schedules.
• Ensure fee configurations align with signed agreements, firm policy, and regulatory requirements.
• Build and manage fee schedules and formulas in Global Plus (FIS).
• Lead Standard and Non-Standard Fee review processes and Relationship Acceptance Committee governance.
• Ensure timely implementation and removal of approved discounts and waivers.
• Conduct quality assurance reviews, secondary checks, and maintain required documentation.
• Direct fee modeling, recalculations, and support for advisor and client-facing inquiries.
• Approve transfer and termination fees and oversee final fee-related activities.
• Serve as escalation point for complex fee-related issues.

Qualifications:

• 10+ years of fee operations experience in financial services; trust or wealth operations preferred.
• Prior experience leading teams or acting in a senior operational role.
• Strong understanding of fee structures, client agreements, and operational controls.
• Global Plus (FIS) experience preferred.
• Familiarity with fee reviews and new relationship acceptance governance practices.
• Strong analytical, organizational, and communication skills.
• Process improvement mindset; technology fluency a plus.

Why Join Bessemer:

• Collaborative, mission-driven culture
• Opportunity to lead transformation in a critical operational area
• Exposure to high-impact, cross-functional initiatives
• Competitive compensation and benefits package

The base salary range for this position is $145,000 - $180,000 per year. This range reflects the minimum and maximum base salary we reasonably expect to pay for this role. In addition, this position may be eligible to participate in the relevant business unit’s incentive compensation plan, and other compensation programs as applicable. Eligible employees may participate in a 401(k) program with a generous profit-sharing contribution, medical, prescription dental, and vision coverage; life insurance; disability coverage; paid holidays; vacation; and sick time, subject to plan terms and Company policies.

 

About Bessemer Trust

Bessemer Trust is a family office, overseeing more than $250 billion in assets for 3,000 individuals and families of substantial wealth. Its more than 1,300 employees are singularly focused on private wealth management — disciplined investment management, sophisticated wealth planning, comprehensive family office services, and highly personalized client service.

 

Established in 1907 as the family office for Annie and Henry Phipps, Bessemer Trust is in its seventh generation of ownership by the Phipps family. As a self-made entrepreneur, Henry Phipps was a founding partner and chief financial officer of Carnegie Steel.

 

Bessemer Trust retains its original focus as a privately owned and independent wealth manager deeply committed to its mission of providing peace of mind to its clients. Bessemer’s adherence to putting clients’ interests first, fiduciary mindset, and highly collaborative culture are at the heart of everything the firm does.