Global Meetings, Events & Congress Tool and System Specialist

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Job Description

Global Meetings, Events & Congress Tools and Systems Specialist
 

Job Posting Description

OVERVIEW:

The Global Meetings, Events & Congress Tools and Systems Specialist a key member of the Global Meetings & Events team (GMES), playing a pivotal role in managing event solutions with a strong emphasis on Cvent and the analysis of data related to meetings and congresses.

This role combines in-depth expertise in event technology with strong project management, critical thinking skills, and the ability to translate data into actionable insights.

ACCOUNTABILITIES:  

• Serve as the primary point of contact for the enterprise event technology platform, managing vendor relationships, system governance and systems oversight.
• Deliver event technology related training and onboarding for GMES team, stakeholders and vendors; maintains vendor contact details and communicates relevant updates.
• Create and edit Cvent registration sites and AttendeeHub event apps, prepare reporting and data, executing email campaigns in Cvent and overseeing attendee management.
• Maintain and update the GMES SharePoint sites to ensure stakeholders have access to current planning tools and resources.
• Collaborate cross-functionally with business stakeholders to align event solutions capabilities with strategic goals.
• Act as a subject matter expert on policies & processes, delivering training and onboarding for internal teams and external partners.
• Help develop and deliver change initiatives and communication plans related to event solution rollouts, enhancements, and global adoption.
• Analyses program data and KPIs to identify trends, support forecasting, and drive continuous improvement.
• Maintain and update system configurations, templates, portals, and reporting dashboards to ensure data integrity and compliance.
• Support strategic planning for the globalization of meetings and congresses, including documentation of SOPs.
• Oversee workload triage and distribution for internal planners and third-party meeting management companies.

CORE ELEMENTS RELATED TO THIS ROLE:  

• Bachelor’s degree preferred; equivalent combination of education and relevant experience will be considered.
• Advanced degree or certifications in event technology platforms (e.g., Cvent Admin) desired.
• 5+ consecutive years of experience in meetings and events, with 3–5 years of hands-on experience in enterprise event technology platforms particularly Cvent.
• Proven ability to multitask on complex projects and cross-functional initiatives with multiple stakeholders, while maintaining deadlines.
• Strong understanding of meeting planning processes, compliance requirements, and global policy alignment.
• Proficiency in Microsoft Office Suite; experience with HTML/CSS and database/reporting tools is a plus.
• Possess exceptional communication skills, both written and verbal, as well as strong customer service abilities for internal and external stakeholders.
• Must be willing to work extended hours leading up to an event.

Leadership

• Build and maintain relationships with internal stakeholders. Maintains confidentiality of sensitive/critical data.
• Someone with a passion for continuous improvement and for keeping up-to-date with industry trends and developments, which could benefit the program.

Decision-making and Autonomy

• Proactively anticipates the needs of the internal client, identifies and addresses potential issues, mak