Director, Tech Delivery

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

This leadership role will be a part of the Enterprise Platforms & Technology Business Enablement Cross Platform Delivery team and will lead large and complex strategic delivery initiatives. The initial primary focus will be on EP multi-year modernization programs.

• Leads, mentors, and coaches Technology Delivery colleagues and teams, fostering a culture of excellence, continuous professional growth, and knowledge sharing within the Technology Delivery community
• Collaborates with senior leadership to develop and implement talent acquisition and retention strategies, ensuring the organization attracts and retains talent within Technology Delivery
• Directs the strategic planning, coordination, and execution of high-impact technology-focused projects, ensuring alignment with organizational objectives and project goals
• Optimizes resource allocation, ensuring optimal utilization across multiple high-complexity projects and balancing workload among senior team of colleagues
• Orchestrates Agile Release Trains (ARTs), coordinating with product owners, scrum masters, and development teams to ensure timely and quality delivery of complex project milestones
• Leads Program Increment (PI) Planning meetings with executive leadership, product management, and delivery teams to ensure alignment with business objectives
• Directs the mitigation of impediments, manages risks, dependencies, and resourcing needs to ensure smooth Agile Release Train (ART) execution
• Facilitates and promotes Inspect & Adapt sessions and other retrospective meetings to promote a culture of continuous learning and improvement within the team
• Simplifies technically complex concepts to bring together a larger audience across engineering teams and non-technical stakeholders to grow and develop a team of future Technical Program Management (TPM) leaders
• Directs the evaluation, assessment, and mitigation of project risks by developing comprehensive risk management plans, conducting regular risk assessments, and implementing mitigation strategies
• Oversees and analyzes project progress and performance, utilizing advanced project management tools and techniques to track key metrics, identify issues, and implement corrective actions as needed
• Enhances communication and provides key inputs among stakeholders, including project sponsors, senior management, and external partners, to ensure alignment, transparency, and effective information flow
• Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives

Minimum Qualifications

• 5+ years of experience in leading large Technology cross-platform initiatives and programs
• Experience in leading and managing technology delivery teams, providing leadership and mentorship
• Experience in working in an Agile/Scrum environment
• Experience in application design, software development, and automated testing
• Experie