Front Office Rep Orthopedics Mesa

Primary City/State:

Mesa, Arizona

Department Name:

CCMC Pediatric Ortho Surg

Work Shift:

Day

Job Category:

Revenue Cycle

Health care is changing, and it’s our goal to create a new model to answer America's health care challenges today and in the future. Our passionate and talented teams will be the change on the health care landscape in our communities – big and small. If taking access and delivery from complex to easy, from costly to affordable and from unpredictable to reliable sounds interesting to you, we want to hear from you. 

Bring your desire to learn and grow with us to our ever-growing Orthopedic clinic, where you’ll be working side by side with medical staff to create a great patient experience. As a Front Desk/Customer Experience Representative for Orthopedics, you will have an opportunity to work with a wonderful team helping patients across many age ranges. You will have regular opportunities to learn new things and utilize your exceptional customer service skills to make a difference in the lives in our patients. Your passion will shine while you assist patients and coworkers with daily responsibilities as checking in and out patients, collecting copays, scheduling appointments and returning messages. Bring your dedication and determination to succeed. You will have a daily opportunity to learn new things and utilize your decision-making skills to make a difference in the lives in our patients.

 

We are an engaging team with a definite potential for growth. We’re expanding every day with our outreach clinics all throughout the valley. You’ll have an opportunity to learn and grow while working alongside a great team of individuals who are passionate about caring for our Ortho patients.

Location:

 1432 S Dobson Rd Suite 304 Mesa, AZ 85202

Schedule: Monday-Friday 8a-5p

At Banner Medical Group, you'll have the opportunity to perform a critical role in the community where you practice. Banner Medical Group provides both primary and specialty care throughout the communities in which Banner Health operates. We do this in a variety of settings - from smaller group practices like our Banner Health Clinics in Colorado and Wyoming, to large multi-specialty Banner Health Centers in the metropolitan Phoenix area. We currently have more than 1,000 physicians and more than 3,500 total employees in our group and are seeking others to enhance our ability to deliver our nonprofit mission of providing excellent patient care.

POSITION SUMMARY
This position coordinates a smooth patient flow process by answering phones, scheduling patient appointments, providing registration of patient and insurance information, obtaining required signatures following established processes, procedures and standards. This position also verifies insurance coverage, validates referrals and authorizations, collects patient liability and provides financial guidance to patients to maximize medical services reimbursement efforts. This also includes accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelines.

CORE FUNCTIONS
1. Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures and generating population health summary.

2. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately. Assists in obtaining or validating pre-certification, referrals, and authorizations

3. Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.

4. Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner. Balances cash drawer at the beginning and end of the day and prepares daily bank deposit with necessary paperwork sent to centralized billing for record purposes.

5. Schedules office visits and procedures within the medical practice(s) and external practices as necessary. Maximizes reimbursement by scheduling patients in accordance with payor plan provisions. Confirms patient appointments for the following day as necessary and ensures patients are properly prepared for visits.

6. Demonstrates proactive interpersonal communications skills while dealing with patient concerns through