Site Reliability Engineer - WM Technology Production Support

In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Lead Software Production Management & Reliability Engineering] position at Director level, which is part of the job family responsible for overseeing the production environment, ensuring the operational reliability of deployed software, and implementing strategies to optimize performance and minimize downtime. 

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on.

The SWAT team is responsible for ensuring WM application platform stability. This team is responsible for L3/L4 incident support to identify root cause and rapid service restoration. The team members are engaged in identifying root causes for incidents and also proactive identification of patterns and trends that can lead to stability issues on the WM Application platform.
 
This team constitutes a set of skilled engineers with multiple skillsets that span across multiple platforms (Mainframe, Distributed Server Platform and Desktop Platform) and technologies. The individuals must have in-depth technical knowledge and expertise across multiple platforms and technologies spanning across Mainframe and Distributed systems, Operating Systems, Databases, Application Languages, Troubleshooting skills, Performance Data and Network Capture analysis skills to effectively identify rapid resolution solutions. This involves parsing logs, analyzing performance data, analyzing network data, trends and patterns to identify root cause analysis that drives platform resiliency, scalability and stability.

What you’ll bring to the role

• Experience in using tools to collect logs, thread, memory, and heap dumps, provide root cause analysis based on collected data

• Log analysis with tools like log parser, Splunk, Dynatrace, AppDynamics, etc. for performance turning, troubleshooting and trending, capacity analysis

• In-depth knowledge in Linux OS in Enterprise environment, experience administering RHEL or similar *nix OS with focus on Apache and Tomcat configuration

• Ability to understand application code, experience in common scripting languages as well as generic programming languages

• Experience with Java development including Java EE, Spring, Struts as well as deploying and maintaining applications on Apache, Tomcat and IBM WebSphere platforms

• Strong knowledge of TCP/IP network transport and related protocols, including HTTP; network device management ex. load balancers, proxies, firewalls; analysis of network packet captures

• Knowledge of network security, including but not limited to X.509 Certificates, PKI, SSL/TLS, Kerberos/SPNEGO

• Strong familiarity with database server implementations including DB2, MS SQL and Sybase; ability to understand and write SQL statements

• Knowledge on ASP.NET core on linux is a bonus..

• Knowledge of Virtualization and Storage Area Networks is a bonus

• Troubleshooting skills is a requirement. Need to have experience in Memory/Heap/thread/Crash Dumps using Debugdiag/Windbg/Eclipse or any dump analysis tools

• Candidate should show strong knowledge with Windows and / or Linux OS - Virtualization, storage, clustering

• Candidate should show strong knowledge with the following Web Server technologies: IIS/ASP.Net/Apache/Tomcat

• Knowledge of methods used to measure system and application performance

• Knowledge of HTTP protocol required (Extrahop, Wireshark) as well as core protocols DNS/DHCP/Kerberos. Knowledge of TCP/IP and SSL/TLS is a plus

• Basic development skills with .Net and / or Java

• Knowledge of relational databases (DB2 / MS SQL)

• Experience with Splunk, Logparser, Prometheous, Loki / Grafana

• Ability to think creatively, proactively, and independently; ability to interact with a variety of teams throughout the organization; ability to facilitate meetings, prepares reports and manage metrics

• Strong interpersonal skills, ability to establish and maintain positive and effective work relationships with co-workers, clients, members, providers and customers

• Excellent communication and writing skills; must be able to document analysis and recommendations for both technical and business audiences.

WHAT YOU CAN EXPECT FROM MORGAN STANLEY: