Director, AI Software Development

Your potential has a place here with TTEC’s award-winning employment experience. As a Director of AI Software Development working Hybrid in Denver, CO, you’ll be a part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work® certification in the United States says it all!

During a Typical Day You’ll:

During a Typical Day You’ll:

·       Define and execute the AI software development strategy aligned with TTEC's business objectives and customer experience vision

·       Build, mentor, and scale high-performing engineering teams focused on AI agent development and GenAI applications

·       Establish technical standards, best practices, and architectural frameworks for AI/ML application development

·       Drive innovation roadmap for AI-powered solutions including intelligent agents, conversational AI, and automation platforms

·       Partner with business leaders to identify AI opportunities that deliver measurable business value

·       Manage portfolio prioritization, resource allocation, and delivery timelines

·       Lead architecture and design reviews for complex AI systems

·       Contribute code and provide technical guidance

·       Design and architect enterprise-grade AI agent frameworks and GenAI platforms

·       Establish DevSecOps practices and CI/CD pipelines

·       Ensure adherence to software engineering best practices and compliance

·       Champion agile methodologies and continuous improvement

·       Establish metrics and KPIs to measure development velocity and impact

·       Foster a culture of experimentation and rapid iteration

·       Ensure robust monitoring and operational excellence for production AI systems

What You Bring to the Role:

·       Advanced degree in Computer Science, Engineering, or related field

·       10+ years of software development experience with senior technical leadership

·       5+ years of hands-on AI/ML development, including 2+ years in GenAI and LLMs

·       Expertise in AI agent development and autonomous decision-making

·       Proficiency in Python and at least two of: Golang, .NET/C#, Java

·       Experience with GenAI platforms (OpenAI, Claude, Gemini, etc.)

·       Knowledge of ML/AI frameworks (LangChain, LlamaIndex, RAG architectures)

·       Cloud experience (AWS, Azure, GCP) and containerization (Docker, Kubernetes)

·       Familiarity with development tools (Jira, GitHub, CI/CD, agile platforms)

·       Proven ability to build and scale engineering teams

·       Strong business acumen and stakeholder management

·       Experience managing technical budgets and resource planning

What You Can Expect:

·       An annual incentive program

·       Medical, dental, and vision

·       Tax-advantaged health care accounts

·       Financial and income protection benefits

·       Paid time off (PTO) and wellness time off

·       Tuition reimbursement and access to thousands of free online courses

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