Senior Account Manager

<p><strong>Join </strong><a href="https://www.qomodo.me/" rel="nofollow noreferrer noopener">Qomodo</a><strong> – the fintech reshaping the payments and BNPL ecosystem!</strong></p><p>We are an ambitious and dynamic team with experience from some of the world’s most innovative startups, including Rocket Internet, Delivery Hero, SumUp, Amazon, Everli, Scalapay, Doctolib, and N26. With a <a href="https://www.repubblica.it/tecnologia/2023/11/07/news/qomodo_startup_fintech_round_investimento-419747065/" rel="nofollow noreferrer noopener">record-breaking €34.5M funding</a> round backed by top-tier angels and VCs across Europe and a <a href="https://techcrunch.com/2025/01/21/qomodo-raises-13-9m-to-expand-bnpl-for-italys-main-street-retailers/" rel="nofollow noreferrer noopener">€13.5 million Series A</a> round closed in record time, we are building a strong and innovative future for our company and those who join us.</p><p> </p><p><strong>Requirements</strong></p><p><strong>What are we looking for?</strong></p><p>We’re searching for a driven and proactive <strong>Senior Account Manager </strong>to own, nurture, and grow a portfolio of merchants while ensuring they are delighted by our services. If you’re excited about creating meaningful relationships, improving service adoption, and driving business success, we want to hear from you!</p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Merchant Portfolio Management</strong> (50%): Ensure the profitability and sustainability of a specific merchant portfolio by building strong relationships and delivering exceptional service.</li><li><strong>Upselling and Cross-Selling</strong> (20%): Promote additional products and services to your portfolio, identifying opportunities to enhance merchant satisfaction and drive revenue growth.</li><li><strong>Churn Prevention</strong> (20%): Proactively anticipate potential issues or dysfunctions with merchants and implement solutions to prevent churn.</li><li><strong>Backoffice Support</strong> (10%): Handle administrative and operational tasks to support merchant management and ensure seamless processes</li></ul><p><strong>Expected Key Results</strong></p><ul><li>Retain the current portfolio of merchants without churn</li><li>Increase conversion rates within the merchant base</li><li>Boost adoption and involvement among key merchants, particularly early adopters</li></ul><p><strong>Requirements</strong></p><p>You’re a great fit if you have:</p><p><em>Must-have</em></p><ul><li>Bachelor’s degree (field of study is not a constraint)</li><li>Fluency in English</li></ul><p><em>Nice-to-have</em></p><ul><li>Previous experience in a startup or scaleup environment</li><li>&gt;2 years of experience as an AM/BDM</li></ul><p><em>Soft Skills</em></p><ul><li><strong>Data-Driven &amp; Organized</strong>: You thrive on structure and precision, ensuring processes run smoothly like a well-oiled machine.</li><li><strong>Exceptional Communicator</strong>: Your ability to break down complex topics into clear, actionable ideas is second to none.</li><li><strong>Self-Starter</strong>: You’re autonomous, proactive, and ready to get things done without waiting for detailed instructions.</li></ul><p></p><p><strong>Benefits</strong></p><p><strong>Selection process</strong></p><ul><li>30 min HR online interview</li></ul><ul><li>30 min hiring manager interview</li><li>30 min "Meet the team" (optional)</li></ul><p><strong>Offer:</strong></p><ul><li>Salary based on experience (RAL)</li><li>€1,760 in meal vouchers and/or welfare benefits</li><li>Wellhub</li><li>Permanent contract</li><li>Company laptop &amp; phone</li><li>Flexible remote working (1 day per week), depending on needs, always possible</li></ul><p></p><p><strong>Why Join Qomodo?</strong></p><p>Joining Qomodo means becoming part of a fast-growing, innovative fintech where your contribution will truly make a difference. Here’s what we offer:</p><ul><li><strong>Growth &amp; professional development:</strong> You’ll play a key role in scaling an ambitious fintech startup, gaining unique skills and accelerating your career.</li><li><strong>Hands-on experience &amp; fast learning</strong>: You’ll work on both strategic and operational projects, witnessing how a startup is built from the ground up. In just 6 months, you’ll gain experience that would take years elsewhere.</li><li><strong>Collaboration &amp; networking:</strong> You’ll work alongside experts in Risk, Sales, Finance, Product, and Tech, expanding your knowledge and building valuable connections.</li><li><strong>Dynamic and stimulating work environmen</strong>t: We’re a young, energetic, and close-knit team, ready to support your personal and professional growth<em>.</em></li></ul><p> </p><p></p><p></p><p></p><p></p><p></p><p><br/></p>