PM Restaurant Supervisor Holiday Inn

job overview

Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency.  Adhere to federal, state and local regulations concerning health safety or other compliance requirements. 

 

At Holiday Inn® we want our guests to relax and be themselves which means we need team members to:

• Be you – by being natural, professional and personable in the way you are with people 
• Get ready – by taking notice and using your knowledge so that you are prepared for anything
• Show you care – by being thoughtful in the way you welcome and connect with guests
• Take action – by showing initiative, taking ownership and going the extra mile 

Duties and Responsibilities

FINANCIAL RETURNS

• Oversee cash handling and check/credit policies and procedures. 

PEOPLE

• Train and schedule employees to ensure proper coverage.  Monitor performance and recommend corrective action.  Alert management of potentially serious issues.
• Promote teamwork and quality service through daily communication and coordination with other departments.     
• Respond in a prompt and professional manner to guest requests and complaints.  Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction.   
• May routinely greet guests, serve food and beverage, and take reservations and maintain reservations book if applicable.

GUEST EXPERIENCE

RESPONSIBLE BUSINESS

• Inspect restaurant daily to ensure high quality food and food presentation and cleanliness.
• Conduct pre-shift meetings to inform staff of daily events.   Review daily specials.
• Ensure side work duties are complete and tables are set before, during and after operating hours.
• Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

High school diploma or equivalent and one year food service experience in a full service restaurant or similar setting.  Some college or supervisory experience preferred.

 

This job requires ability to perform the following:

• Carrying or lifting items weighing up to 50 pounds
• Moving about the outlet(s)
• Handling food objects and products
• Bending, stooping, kneeling

 

Other:

• Communication skills are utilized a significant amount of time when interacting with customers and employees 
• Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and receiving instructions. 
• Mathematical skills, including basic math, cash handling, are utilized frequently.
• Problem solving, reasoning, motivating, organizational and training abilities are used often.
• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency.
• May be required to work nights, weekends, and/or holidays.

The rate of pay for this role is at $18.00 per hour. 

The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey?