Regional Platform & Engagement Manager (US)

We are looking for someone within the Central Time Zone or Eastern Time Zone.

About Us
We're Thrive Learning, and we’re changing the way people learn at work. We believe learning should be easy, effective, and empowering, not a chore. That’s why we built the industry’s first truly modern, all-in-one learning experience. We didn’t just create a new product; we rewrote the rulebook.

Doing things differently is in our DNA. Our technology is helping over 3 million people worldwide unlock their potential and grow their careers. You've probably heard of some of the brands we work with, like Volvo, Vodafone, Krispy Kreme, and Sky. They trust us to deliver learning experiences that their people actually want to use.

We’re the fastest-growing learning technology company for a reason. Do you want to be part of a team that’s building something that matters and helping people thrive?

The Role
We are seeking an experienced and hands-on Regional Platform & Engagement Manager to support Thrive customers across the US. This pivotal role will act as the primary regional contact and platform expert, leading optimisation initiatives, supporting administrative needs, enhancing platform usage, and driving engagement through strong relationships with key stakeholders - ultimately  ensuring our customers derive maximum value from Thrive’s platform.

Key Responsibilities

Customer Impact & Engagement

• Relationship Management: Through understanding your customers critical business needs, goals, pain-points and success criteria, you will help our customers become, and remain an integral and engaged part of our business.

• Advocacy & Feedback: By championing our brand and service yourself, you will help to identify and generate advocates across your customer base to become involved in testimonials, case-studies and award certificates.

• Customer Health: Through a data-focused lens, you will proactively monitor the customer’s health metrics such as usage patterns, satisfaction scores, etc., to identify actions required around expansion, optimisation or risk.

Optimisation & Platform Expertise

• Lead platform optimisations, including workshops, configuration, technical integrations, and onboarding.

• Deliver expert-level support in configuring campaigns, content, audiences, and learning pathways to drive engagement and impact.

• Manage platform administration, covering audiences, content, and campaign creation.

• Work closely with internal teams to ensure smooth, solution-driven outcomes.

• Conduct workshops and training sessions to enable self-sufficiency within customer teams, elevating their understanding of Thrive’s full capabilities.

Regional Strategy

• Collaborate with global teams to adapt and execute go-to-market and optimisation strategies tailored to local market needs.

• Develop regional plans for platform adoption, engagement initiatives, and programs that deliver impact in line with the customer’s L&D goals.

• Analyse platform usage data, engagement trends, and customer feedback to develop region-specific insights and recommendations.

• Create and maintain executive-level reports and dashboards that communicate impact, growth potential, and value across the region.

Internal & External Collaboration

• Become an integrated player within Thrive: By working closely across multiple teams including sales, marketing & product development, you will be a key player in ensuring a world class customer experience.

• Deliver presentations to executives, highlighting regional performance, customer outcomes, and business opportunities, both internally and externally.

• Act as a trusted advisor to customers, influencing decision-making and strategic initiatives.

Who You Are

• Experienced with Thrive platforms and systems, with strong technical and hands-on administration skills.

• Technically confident, comfortable navigating configuration, integrations, and data insights.

• Skilled in stakeholder management, executive communication, and cross-functional collaboration.

• Adaptable and flexible, thriving in a fast-paced technology business.

• Customer-focused, with a passion for delivering measurable value and exceptional experiences.

• Proactive problem solver, curious about customer challenges, and capable of designing creative solutions.

• Experienced in supporting multiple countries or regions and tailoring solutions to local needs.

• Comfortable delivering wor