Outbound Call Center Associate
Trinity SolarAbout the role
Outbound Confirmation Specialist
Job Summary:
We are seeking a reliable and detail-oriented Call Center Representative to contact customers and confirm scheduled appointments. The ideal candidate has strong communication skills, a friendly phone presence, and the ability to accurately document responses while maintaining a positive customer experience.
Responsibilities:
o Outbound call all customers with appointments to confirm.
o Communicate appointment details (Day, date, time, location)
o Answer inbound phone calls for Confirmation.
o Update appointments contingent on call outcomes
o Rebuttal objections to cancel appointments, and reschedule customers who cannot be at the appointment
o Follow scripting on calls, and prompts for objections
o Understand company policies and FAQs for solar
o Check emails and voicemails for Confirmation.
Qualifications and Skills:
o Experience in customer service or scheduling.
o Exemplary communication skills and phone etiquette.
o Proficiency with Microsoft Office, SalesForce.com, and NICE preferred.
o Quick Learner.
o Adaptable
o Independent worker while being team goal focused
o Goal oriented with a drive to complete or surpass the goal.
o Comfortable making a high volume of outbound calls
o Mastery of Rescheduling.
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