Flight Representative Coordinator (On-Site, Long Island)

Company Description

WHO IS AIR CHARTER SERVICE

Air Charter Service (ACS) is a leading aircraft charter company that provides passenger and cargo aircraft charters worldwide.

To put it simply, we are the middle person between the clients and the operator. Our Sales Consultants manage the full travel/sales cycle so all our clients have to do is fly! Our clients consist of high-net-worth individuals, CEOs, celebrities, the rich and famous, and many more!

With offices across the globe, including North America, South America, Europe, CIS, Africa, the Middle East, Asia, and Australasia, ACS offers personalized charter solutions using local knowledge.

ACS is a rapidly growing company, generating over $1 billion in revenue and arranging more than 25,000 charter flights annually.

Job Description

A DAY IN THE LIFE

• Build and maintain working relationships with the Flight Representatives and ACS sales departments.
• Develop and refine processes to continually improve effectiveness and efficiency.
• Schedule and coordinate Flight Representatives to maximize coverage and efficiency, including assigning one representative to multiple flights where appropriate.
• Act as the main point of contact for charter consultants globally, ensuring all Flight Representatives receive all necessary information to deliver a seamless service on the day of the flight.
• Monitor booking forms and report data whilst proactively liaising with consultants to arrange Flight Representative coverage.
• Oversee and produce accurate records and reports for the number of reps achieved monthly for Flight Representatives across the U.S. and Canada.
• Ensure Flight Representatives complete post-flight visit reports via the Flight Rep App/email template to keep accurate service records.
• Lead on projects to assist on the future growth of the Flight Representative department (e.g. review data to validate Flight Representative growth)
• Collaborate closely with non-sales departments, recognizing their vital role in ACS’s overall success.
• Adapt communication style to suit the needs of clients, colleagues, and stakeholders.
• Follow company procedures methodically to safeguard both ACS and its clients.

Qualifications

WHAT DO WE LOOK FOR

• Detail-oriented with strong organizational, problem-solving and relationship-building skills.
• Self-motivated with a drive to continually improve and achieve goals.
• Resilient and adaptable, with the ability to work flexibly outside standard hours if needed.
• Excellent verbal and written communication skills.
• Comfortable working independently whilst thriving in a collaborative team environment.
• Previous experience with Microsoft Suite

Additional Information

COMPANY CULTURE

• A dynamic and fast-growing company
• Modern office with luxury amenities in the RXR Plaza
• Balance between independent and team-oriented work
• A welcoming, enjoyable, and interactive environment – seasonal events and team night outings
• Flexible start and end time hours
• Monday to Friday, office-based position
• Future work-from-home opportunities; 1x day a week

WHAT IS IN IT FOR YOU

• $60K-65K USD salary
• Clear path for career advancement
• Job stability and leadership support for development
• Affordable health, dental, and vision insurance plans 
• 401K retirement savings plan with generous employer match!
• Life insurance
• Paid maternity/paternity leave
• 20 days to start in vacation time, and more earned each year  
• Paid sick time
• 12 paid public holidays
• Additional paid leave for your birthday, wedding, moving house, holiday shopping, and more

Check us out on social media! LinkedIn - Facebook - Instagram - TikTok - Twitter - Youtube

Diversity & Inclusion: Air Charter Service Inc. is proud to be an Equal Opportunity and Affirmative Action employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

WHAT ARE THE NEXT STEPS?

Submit your resume to us today and a member of our recruitment team will be in touch!