Senior Lead Business Execution Consultant

About this role:

Wells Fargo is seeking a Branch Behaviors Leader (Senior Lead Business Execution Consultant) in National Branch Growth & Enablement as part of Consumer and Small Business Banking. The Branch Behaviors Leader will be responsible for defining the experiential design, overall approach, and framework to enable banker and teller success through customer-focused behaviors, user-friendly tools, business practices, employee standards and expectations to successfully support critical business growth initiatives and strategic priorities. This leader will partner and work closely with senior leaders across Field Leadership, Branch Customer Experience, Affluent Banking, Small Business Banking, Field Engagement, Branch Learning & Development, and Banker platforms. 

Are you looking for more? Find it here. At Wells Fargo, we believe that a meaningful career is much more than just a job. It’s about finding all the elements that help you thrive, in one place. #LivingTheWellLife means you’re supported in life, not just work. It means having a competitive salary, a robust benefits package, and programs to support your work-life balance and well-being. It means being rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we’re recognized for it! Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces “to grow your career” in the U.S. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Develop business processes and tools to enable banker and teller success.
• Understand and represent the voice of our bankers and tellers to various partners both within and outside of Branch Banking
• Develop and maintain banker and teller resources that outline and describe the desired expectations and behaviors.
• Identify any internal processes that produce a less than favorable employee or customer experience and determine opportunities for improvement
• Create tools, workshops, processes (leveraging field feedback) and provide input into key behaviors and routines
• Collaborate with cross enterprise partners in training and readiness to build any needed curriculum to improve knowledge and skills of bankers and tellers to enable a great customer experience and growth of our business
• Leverage data and reporting to draw insights into effectiveness of current strategies and tools

Required Qualifications:

• 7+ years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 7+ years of strategy, project management, field support, training development, or communications experience
• Excellent verbal, written, and interpersonal communication skills
• Knowledge and understanding of branch banking
• Strong analytical skills 
• Strategic planning experience in translating leadership vision into executable strategies and initiatives 
• Experience with change management 
• Ability to influence across all organizational levels, particularly senior management 
• Solid conflict management and decision-making skills
• Ability to navigate and provide leadership to a matrixed organization environment 
• Ability to interact with integrity and a high level of professionalism with all levels of team members and management 
• Experience recruiting, motivating, and coaching 
• Ability to quickly establish credibility to build and maintain effective working relationships 
• Advanced Microsoft Office (Outlook, Excel, Word, PowerPoint, LiveMeeting, and SharePoint) skills 

Job Expectations:

• This position offers a hybrid work schedule.

This position is not eligible for Visa sponsorship.

Posting Locations:

• 401 S Tryon St - Charlotte, North Carolina 28202
• 550 S 4th St - Minneapolis, Minnesota 55415
• 401 Las Colinas Blvd W Bldg B - Irving, Texas 75039
• 2700 S Price Rd - Chandler, Arizona 85286
• 3075 Loyalty Cir - Columbus, Ohio 43219

Required locations listed above. Relocation assistance is not available for this position.

Salary range is determined by location of the job. May be considered for a discretionary bonus.

Please note: Job posting may come down early due to volume of applicants.

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors in