Business Relationship Support Representative - Merchant Services Onboarding Operations

About this role:

Wells Fargo is seeking a Merchant Services Onboarding Operations: Add Locations Representative. The representative will serve as the first point of customer contact in providing support for routine technical questions and issues. They will support internal and external customers by participating in low to moderately complex initiatives and support services, including account management, operations, documentation, customer service, and technical support.

In this role, you will:

• Identify opportunity for process improvements within the customer service functional area.

• Review and analyze basic or tactical assignments related to Customer Service deliverables, prepare marketing proposals, and assist with special projects relating to product conversions and new product development.

• Present recommendations for resolving low to moderately complex situations and exercise some independent judgment while developing expertise in the policies, procedures, and compliance requirements.

• Provide information to functional colleagues, internal partners, and stakeholders, including internal or external customers.

• Proactively manage your own queue of Add Locations requests for internal Sales and Sales Support people for Wells Fargo Merchants.

• Utilize analytical thinking to evaluate submissions and ensure clear direction prior to managing the data entry process for onboarding a new MID.

Required Qualifications:

• 2+ years of experience in Customer Service, Financial Services, or Contact Center, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• 1+ year of experience in Merchant Services or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

• A basic understanding of Know Your Customer regulations.

• Client support, onboarding, and/or Add Location onboarding account management experience.

• Ability to identify creative solutions to support service quality initiatives.

• Knowledge and understanding of back-office support in the financial industry.

• Experience managing a pipeline of work from assignment to completion.

• Excellent verbal, written, and interpersonal communication skills.

• Ability to exercise independent judgement to identify and resolve problems.

• Ability to process complex transactions and perform extensive research to resolve complex customer issues.

• Strong analytical skills with high attention to detail and accuracy with a sense of urgency.

• Experience navigating through ambiguity.

• Ability to effectively listen and elicit information.

• Ability to interact with integrity and a high level of professionalism with all levels of team members and management.

• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.

• Ability to work effectively, as well as independently, in a team environment.

Job Expectations:

• Position will require onsite presence at one of the required locations listed below in a hybrid work schedule.

• Flexibility to support global teams across time zones.

• This position is not eligible for Visa sponsorship.

• Relocation assistance not available for this position.

Position Locations:   

• 1525 W WT Harris Blvd, Charlotte NC

• 401 Las Colinas Blvd W, Irving, TX

• 800 South Jordan Creek Parkway, West Des Moines, IA

Posting End Date: 

31 Mar 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, O