Manager - Commercial Content Technical Lead, Content Platforms & Delivery

Working with Us
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Position Summary 

This position is the Commercial Content – Technical Lead within the Commercialization IT – Content Platform and Delivery, responsible & accountable for the solution design, development & configuration, and governance of digital capabilities including participation in release management activities across build, run & innovation initiatives in support of the goals/objectives of the World Wide Commercialization Excellence, and IT related groups to drive better customer engagement and experience. 

The individual will primarily partner with the leads of CIT- Content Platforms & Delivery, Customer Engagement Platforms, and Worldwide Commercialization Excellence leads, to design/develop/implement technology solutions for enabling digital capabilities across build, run & innovation initiatives that have the greatest impact on the enterprise, set the right expectations, and ensure that the IT delivery teams are aligned & can fulfill the intended business outcomes.  

Key Responsibilities 

• Partner with the leads of WCE (Platform Content, Strategy, and Content Enablement), Commercialization IT – Customer Engagement Platforms, and the broader IT matrix organization with a focus on solution design, development, and implementation of digital capabilities, for new and existing capabilities, to drive effective customer engagement & experience. 
• Collaborate with IT partners and business teams to understand requirements and use cases, align on requirements, design, and tasks to deliver on agreed upon releases for changes and enhancements.  
• Responsible for estimations, configuration, testing, and implementation of agreed upon requirements following SDLC and validation processes. 
• Ability to understand, analyze, estimate, and develop solution options, keeping considerations, implications, and end-user impact in mind.  
• Assist with tracking, logging, monitoring, and driving to resolution of end user issues. Assist with escalation, troubleshooting, and prioritization. 
• Assist with capturing and documenting business requirements and technical design elements. 
• Build Proof of Concepts (POCs) with user management, security, data privacy & performance as key considerations to help prove out/establish a potential digital capability solution to scale into production. 
• Work closely with strategic partners, providing the expertise necessary to synchronize business and IT Enterprise Veeva processes and ensure compliance with BMS policies and procedures.    
• Provide thought leadership around technical solutions and collaborate with other technologists on creating cross-domain solutions.  
• Demonstrate the ability to identify high value capabilities with clear differentiators when making digital capability platform choices. 
• Identify opportunities for continuous improvement such as increasing productivity or cost savings.  
• Understanding of Commercial Content development processes. Strong knowledge & hands on experience managing the end-to-end content lifecycle i.e. content creation, content storage, content review & approval, content assembly/authoring & content distribution. 
• Strong knowledge of foundational content capabilities - Digital Asset Management (DAM), Medical/Legal/Regulatory (MLR) Review Processes & Content Management Systems (CMS). 
• Responsible for ensuring that all IT functions are successful in their delivery of services to support the digital solutions enablement of the Omni-Channel Capabilities group.  Key matrix IT partner functions include data architecture, cyber security, data privacy office, application build & support, portfolio & program management, collaboration services, infrastructure services etc. 

Qualifications &