Assistant Bursar

Engineering a world of possibilities

Join Mines in an exciting leadership role in the Bursar's office!

The Assistant Bursar is responsible for managing student accounts and overseeing key financial operations, including billing, tuition, payment processing, and refunds. This position supervises a team of four full-time staff members, ensuring compliance with University, State, and Federal regulations while delivering exceptional customer service to students, parents, faculty, and administrative departments. The Assistant Bursar plays a critical role in ensuring the accuracy, timeliness, and integrity of student financial records.

Key responsibilities include coordinating multiple tuition waiver programs, managing external charges such as room and board, administering student tuition payment plans, processing student refunds, and reviewing and improving departmental procedures. The Assistant Bursar is also responsible for ensuring compliance with Payment Card Industry Data Security Standards (PCI DSS) within the Bursar’s Office and effectively communicating updated policies and procedures to staff.

Competencies for success include:
• Knowledge of accounting and finance principles, practices and procedures.
• Excellent written and verbal communication skills.
• Advanced analytical and problem-solving abilities.
• Proven attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Flexibility and adaptability in response to evolving institutional needs.

This work is performed primarily on campus in Golden, Colorado with flexibility for hybrid work based on business need.

Primary Responsibilities Include:

Student Account Management

• Prepares and distributes accurate and timely student billing statements.
• Manages the administration of multiple tuition waiver programs, student refunds, special program charges and adjustments, and room and board charges.
• Oversees the setup and ensures compliance of various student tuition payment plans.
• Develops and implements effective strategies for the collection of delinquent student receivables.
• Performs a range of accounting functions, including student account adjustments, updates to doubtful accounts for write-off, loan reclassification entries, and related financial transactions.
• Supports Financial and Tax Reporting Department with student data to support AR Aging and Collections Analysis

Bursar Office Administration and Systems

• Serves as the primary point of contact for PCI DSS compliance within the Bursar’s Office; collaborates with the University’s PCI Compliance Officer and IT Security team to complete Self-Assessment Questionnaires (SAQs), risk assessments, and other required documentation.
• Maintains current knowledge of PCI DSS standards and implements necessary procedures to ensure ongoing compliance across all payment operations.
• Assists with the secure setup, user access management, and operation of payment systems and devices, including card readers, online payment portals, and point-of-sale systems.
• Oversees the administration of annual PCI compliance training for all relevant staff.
• Regularly reviews and updates departmental procedures related to payment processing to align with evolving PCI DSS requirements.
• Supports the Bursar in managing the Accounts Receivable (A/R) module within the Banner SaaS system, including running monthly processing jobs and conducting system testing related to upgrades.
• Assists with testing and upgrades of external systems that integrate with the Banner SaaS A/R module.
• Provides support in compiling documentation and preparing reports for external audits and compliance reviews.
• Supports Audit by ensuring transactions and configurations are timely, complete, accurate, and independently verifiable 

Customer Service

• Advises students, parents, and third-party sponsors on tuition, fees, and related charges, providing clear and accurate information.
• Manages a high volume of oral and written correspondence with students, parents, sponsors, and collection agencies.
• Collaborates with Financial Aid, Admissions, the Registrar’s Office, and other departments to resolve student account issues related to tuition, fees, room and board, and loans.
• Investigates and responds to student account disputes, including validating debts for third-party collection agencies or University Counsel.
• Oversees third-party sponsor receivables and maintains strong working relationships with external vendors.
• Responds to email and telephone inquiries with professionalism and clarity; maintains a broad knowledge of campus departments and services to effec