Administrative Assistant

Hourly Rate: $23.60

Requirement: Valid driver's license

Where great benefits lead to a life fulfilled. 

• Competitive Pay 

• Medical/Dental/Vision/401K opportunities 

• Travel discounts 

• Credit Union Membership 

• Tuition Reimbursement 

• Professional Counseling & Family Support 

• Growth and Development Opportunities 

• *Benefit Eligibility will vary by position 

Site Specific Perks

• Free on-site Parking   

• Complimentary work shoes for qualified positions  

• Free Uniforms for positions requiring  

• Free meals during shift   

• Hats and sunscreen provided, as needed   

• Guest Satisfaction Survey awards if department specific goals are met (up to $100 a month)  

• “Way to Go” Incentive - $5 per name mention deposited onto Wisely card  

• Monthly department events   

• Quarterly celebrations 

CORE WORK ACTIVITIES

Follows all company policies and procedures, ensures uniform and personal appearance are clean and professional, maintains confidentiality of proprietary information, and protects company assets. Welcomes and acknowledges all guests according to company standards, anticipates and address guests’ service needs. Communicates with others using clear and professional language, prepares and reviews written documents accurately and completely, and answers telephones using appropriate etiquette. Develops and maintains positive working relationships with others, supports team to reach common goals, and listens and responds appropriately to the concerns of others. Complies with quality assurance expectations and standards. Reports accidents, injuries, and unsafe work conditions to manager; and completes safety training and certifications. Stands, sits, or walks for extended periods or for an entire work shift. Moves, lifts, carries, pushes, pulls, and places objects weighing less than or equal to 10 pounds without assistance. Performs other reasonable job duties as requested by Supervisors.

Policies and Procedures

• Maintains confidentiality of proprietary materials and information.

• Protects the privacy and security of guests and coworkers.

• Follows company and department policies and procedures.

• Ensures uniform, nametag, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures.

• Performs other reasonable job duties as requested by Supervisors. Guest Relations

• Addresses guests' service needs in a professional, positive, and timely manner.

• Listens and responds positively to guest questions, concerns, and requests using brand or property specific processes (e.g., LEARN, PLEASED, Guest Response, LEAP, MYSTIQUE, ASGARD) to resolve issues and build trust.

• Welcomes and acknowledges each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.

• Anticipates guests' service needs, including asking questions to better understand needs and watching/listening to guest preferences and acting on them whenever possible.

• Thank guests with genuine appreciation and provides a fond farewell.

• Assists other associates to ensure proper coverage and prompt guest service. Communication

• Answers telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.

• Speaks to guests and co-workers using clear, appropriate and professional language.

• Prepares and reviews written documents (e.g., daily logs, business letters, memorandums, reports), including proofreading and editing written information to ensure accuracy and completeness.

• Communicates efficiently with others to effectively exchange information. Working with Others

• Supports all co-workers and treats them with dignity and respect.

• Develops and maintains positive and productive working relationships with other associates and departments.

• Partners with and assists others to promote an environment of teamwork and achieve common goals.

• Handles sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality. Physical Tasks

• Enters and locates work-related information using computers and/or point of sale systems.

• Moves, lifts