Patient Care Representative

Job DetailsLevel: EntryJob Location: Westerville, OH 43081Salary Range: $20.00 HourlySummary:  This position supports the Organization in the following manner:


Greet patients, visitors, and others upon entry and, if required, process the account upon their exit
Set appointment times and call patients to confirm appointments
Support the clinical staff with an available patient chart/record
Gather and evaluate confidential patient information, including insurance or financial data for the purpose of determining patient responsibility and/or qualification for financial assistance
Accurately maintain the patient database software system
Serve as a recipient for packages, etc. (with limitation)
Serve as a payment collection resource, including a reconciliation at the end of the business day


Reports to:  COO  

Supervises:  N/A

Dress Requirement: Scrubs

Work Schedule:

Monday through Friday during HOFH’s standard business hours

Times are subject to change due to business necessity

Non-Exempt

Job Duties, these are considered essential to the successful performance of this position:


Pull the patient’s record or prepare a new record / chart in preparation of the clinical visit
Optimistically greet persons upon entry and assist them upon exit, striving to meet and exceed the expectations of patients, visitors and other staff members 
Notify the appropriate staff member of their appointment’s arrival
Gather and evaluate confidential patient information, as related to insurance or financial data for the purpose of determining patient responsibility and/or qualification for financial assistance
Perform verification on insurance data and/or benefit enrollment that is submitted by the patient
Accurately maintain the patient data base software system by ensuring all data entered is true and correct
Answer the phone in a timely and efficient manner, identifying the Organization and optimistically greeting the caller
Transfer all phone calls to the appropriate staff member
Set appointment times in coordination with the medical staff work schedule and call patients to confirm appointments
Accept deliveries - except those required to have a personal signature from an employee; notify the employee or the Director of Human Resources or Director of Quality and Compliance
Collect payment and co-payment for medical services rendered
Accurately perform daily closing procedure
Consistently ensure HIPAA regulations and other federal, state and local laws and regulations pertaining to the duties of this position are observed
Adhere to all of the Organization’s policies and procedures, especially the hazardous, health and safety procedures
Other duties as assigned (non-essential)


 

Facility Environment:

 

 

 

All facilities have a medical office environment with front-desk reception area, separate patient examination rooms, nursing stations, pharmacy stock room, business offices, hallways and private toilet facilities. All facilities are on the main ground floor and ADA compliant

 

 

 

This position’s primary work area is the reception desk area which is shared by other co-workers with similar tasks and functions.  The reception desk area is:

 


kept at a normal working temperature
sanitized daily
maintains standard office environment furniture with adjustable chairs
maintains standard office equipment; i.e., computer, copier, fax machine, etc. at a normal working height


 

Equipment Operated:





Telephone


Computer


Printer




Fax machine


Copier


Scanner




Credit card machine


Calculator


Other office equipment as assigned





Physical Demands and Requirements: these may be modified to accurately perform the essential functions of the position:


Mobility = ability to easily move without assistance
Bending = occasional bending from the waist and knees o Reaching = occasional reaching no higher than normal arm stretch
Lifting/Carry = ability to lift and carry a normal stack of documents and/or files
Pushing/Pulling = ability to push or pull a normal office environment
Dexterity = ability to handle and/or grasp, use a keyboard, calculator, and other office equipment accurately and quickly
Hearing = ability to accurately hear and react to the normal tone of a person’s voice 
Visual = ability to safely and accurately see and react to factors and objects in a normal setting



Speaking = ability to pronounce words clearly to be understood by another individual

QualificationsJob Qualifications (Experience, Knowledge, Skills and Abilities)


Prefer experience with Allscripts software system
Prefer experience with  ICD-10 CPT code or other medical codes
Prefer experience in a physician’s