Manager, Operations - Estate Services

What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what’s possible with LPL Financial.

Job Overview:

The Estate Services Operations Manager is responsible for leading a team of associates and the supervision of inheritance distribution processes for quality, adherence to risk and regulatory requirements when reviewing and approving client and business partner transactions. We are seeking a candidate who has previous banking and or broker-dealer experience, specifically in cash/banking or estate operations. The ideal candidate will need to aide in the design, implementation and ongoing support of various projects and process improvements activities. This position requires a strong leader who can identify, develop and lead a diverse team responsible for delivering on our mission and values.

Responsibilities:

• Oversee the team and manage activities related to operational inheritance distributions. This includes handling phone calls from internal partners and advisors regarding the inheritance distribution process, as well as processing requests by reviewing paperwork and documents for asset and cash transfers

• Provide ongoing support, coaching, feedback and developmental opportunities to address team members needs in order to engage them and help them be more effective and successful

• Drive a performance management culture to ensure associates are able to meet organizational goals

• Support in creation, modification, implementation and oversight of controls, risk mitigation tactics and strategies

• Creates and supports a team culture of continuous improvement by identifying new and betters ways to do things

• Understand and interpret rule modifications in an ever changing regulatory environment, and understand the business needs of LPL, our advisors, and other departments

• Deliver an exceptional advisor and client experience possible through operational and service excellence delivery

• Create and foster partnerships across the organization to support and meet shared objectives

• Handle escalations and inquiries by Service partners, Advisors and key business partners

What are we looking for?

We’re looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness, act with integrity, and are driven to help our clients succeed. We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• 3-5 years of experience in financial services industry

• prior people leadership experience

• Bachelor’s degree or equivalent business experience required

• Proficient technical skills, including knowledge of Microsoft applications

• Experience with regulation and rules pertaining to Retirement account contributions and distributions

• SIE and Series 7 or 99 license or ability to acquire

Core Competencies:

• Ability to work independently in a fast paced environment with multiple priorities

• Ability to work with and communicate effectively to various levels throughout the organization.

• Ability to learn multiple aspects of the Financial Services industry and understand how it all connects

• Experience with Lean Problem Solving and other Lean methodologies

• Excellent verbal and written communication skills

• Strong analytical and influencing skills with the ability to develop creative solutions for complex problems.

• Strong attention to detail with a pro-active approach to solving and preventing problems

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Pay Range:

$66,788-$111,313/year

 

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

 

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