Manager, TPO Customer Orders

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

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Job Function:

Technology Product & Platform Management

Job Sub Function:

Technical Product Management

Job Category:

People Leader

All Job Posting Locations:

New Brunswick, New Jersey, United States of America, Palm Beach Gardens, Florida, United States of America, Raritan, New Jersey, United States of America, Raynham, Massachusetts, United States of America, Warsaw, Indiana, United States of America, West Chester, Pennsylvania, United States of America

Job Description:

Location: Raritan, New Jersey, West Chester, Pennsylvania, Palm Beach Gardens, Florida, Raynham, Massachusetts, Warsaw, Indiana 

DePuy Synthes is recruiting for a(n) Manager, TPO Customer Orders. 

Johnson & Johnson announced plans to separate our Orthopedics business to establish a standalone orthopedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes. 

Job Overview 

The Manager, TPO Customer Orders plays a key role in enabling efficient, accurate, and compliant third‑party order (TPO) processing through commercial technology solutions. This role partners closely with Commercial Operations, Customer Service, Supply Chain, and IT teams to ensure customer order systems and processes support service excellence, operational efficiency, and business continuity and reports into the DePuy Synthes Technology organization. The role has direct impact on customer experience, order accuracy, and end‑to‑end commercial execution. 

 

Key Responsibilities 

• Manage and support commercial technology solutions that enable third‑party customer order processing and fulfillment. 

• Partner with Customer Service, Commercial Operations, Supply Chain, and IT stakeholders to translate business needs into system enhancements and process improvements. 

• Oversee day‑to‑day system performance related to TPO customer orders, ensuring stability, accuracy, and timely issue resolution. 

• Coordinate testi