The North Face: Sales Associate - King of Prussia

Sales Associate  

As a Sales Associate you will be the face of the brand to our retail customers and will be responsible for creating best-in-class customer experience in the store. As a Sales Associate, you will actively engage with a diverse and often large group of people, using your product, brand, activity and community knowledge to ensure each customer has a memorable positive experience. You will serve as part of a team, ensuring that customer engagement is the top priority, while also assisting in the daily visual and operational maintenance of the store. 

The North Face, a VF Company 

At The North Face we dare to lead the world forward through Exploration. We were born to Explore. We were born to Disrupt. We were born to Lead.  

The North Face is the premier exploration company in the world.  Founded in the counterculture of Berkeley, CA in 1966 we have a long and storied legacy of enabling exploration, loving and protecting wild places, and creating iconic and technically advanced product. 

We believe that exploration is a mindset – both on the mountain and off the mountain – and it infuses everything we do. As a community of explorers, we stay curious about new ideas, places and people.  

 
By joining The North Face, you will help provide the best gear for our athletes and the modern-day explorer. You will also have the opportunity, tools and environment to more deeply explore the world around you and make meaningful, lasting connections.   

How You Will Make a Difference 

Responsibilities: 

• Provide a high level of personalized customer engagement. 

• Serve as a one stop resource for customers, providing them with relevant product, community, and activity-based knowledge and recommendations. 

• Demonstrate a willingness to learn and to share relevant activity, community, and product. knowledge to create a memorable and valuable experience for the customer. 

• Achieve sales and productivity goals by utilizing all available resources to meet the customers’ needs. 

• Assist in the execution and maintenance of visual directives and standards, including but not limited to merchandise presentation, housekeeping, product replenishment. 

• Assume cashier duties as needed. 

• Assist in the execution of all Loss Prevention initiatives. 

• Assist in the overall visual and operational maintenance of the store. 

 What You Bring  

Required  

• Ability to genuinely and comfortably engage with a diverse group of customers 

• Customer service experience  

• Ability to collaborate, work as a team, and be adaptable in the workplace  

• Ability to work a flexible schedule to meet the needs of the business; will require weekends, evenings, and holidays 

• Excellent written and verbal communication skills 

• Knowledge, experience and/or willingness to learn about the products, activities, community relevant to the store’s customer base 

• Attention to detail 

• Proficient computer skills including word processing, spreadsheets, and software programs 

 Preferred  

• High School Diploma or GED  

Physical 

• While performing the duties of this job, the employee