Senior Analyst, Title Production Administrator

If you’re good at what you do, you can work anywhere. If you’re the best at what you do, come work for Doma.

Want to infuse a $34B sector of the insurance and real estate industry with predictive analytics and a tech-forward customer experience? Join Doma and send an entirely new type of real estate model into the world.

About Us  

Doma offers solutions for lenders, real estate professionals, title agents, and homeowners that make closings vastly simpler and more efficient, reducing cost and increasing customer satisfaction.

Our Values

• Customer Obsessed – We always put our customers first.
• Solution Driven – We solve problems that other people are afraid to.
• People leaders – We grow all of our people into leaders.
• One Team – We believe inclusion and teamwork produce the best results.
• Direct with Respect – We communicate with honesty and respect to our colleagues, customers, and partners.

The Senior Analyst, Application Support is responsible for the configuration, maintenance and availability of the title production systems and associated applications. This role is responsible for the implementation of new technologies that support the title production systems. The Senior Analyst also partners with the various Operations teams, reviews change requests and provides feedback and guidance regarding proper implementation.
Responsibilities

• Serve as a liaison between all levels of the Business and Application Support Team
• Assist with technical and functional requirements gathering and business process improvements as needed
• Engage with the project/development/BizOps team during the project implementation phase and continue as a point of contact through the ongoing support/maintenance phase
• Work with the project/development/BizOps team to assist with testing of new or enhanced features/integrations
• Recommend creative approaches to solving unique software problems while utilizing product functionality to the full extent
• Serve as a subject matter expert to the Service Desk, Cybersecurity and Infrastructure teams for managing security, content, application configurations and understanding integrations relating to the title production systems
• Recommend alternatives and provide risk assessments based on expertise
• Work with external vendors for product support and system enhancements
• Detect and reproduce software defects
• Follow Change Management policies and procedures for production relates application changes
• Communicate unresolved system issues to Systems Team and follow through to resolution
• Ensure proper escalation occurs for unresolved issues to ensure customer satisfaction
• Create and coordinate training with end users on new or upgraded software
• Work closely with the Application support team to provide training and documentation for issue resolution, installation and configurations providing them knowledge to enable them to assist with the support functions
• Help maintain data integrity in systems by running queries and analyzing data

 Required Skills & Experience

• Bachelor’s degree in Engineering, Information Technology or related discipline (significant work experience may be considered in lieu of degree)
• Minimum 5 years of experience directly supporting ResWare
• Strong technical skills and excellent oral and written communication skills
• Self-starter with excellent analytical skills and ability to research, problem solve and document technical solutions
• Knowledge of application level security concepts
• Excellent time management and organizational skills
• Must be able to handle multiple priorities/projects effectively while working in a dynamic and fast-paced environment
• Comfortable communicating with all levels of colleagues, management, and vendors
• Experience in Title Insurance industry preferred but not required
• Experience working with geographically distributed and culturally diverse stakeholders

The base salary range for this role is $80,900-$152,100.  This is the lowest to highest base salary we in good faith believe we would pay for this role at the time of this posting.  We may ultimately pay more or less than the posted range, and the range may be modified in the future.  An employee’s pay position within the base salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.  At Doma, compensation decisions are dependent on the facts and circumstances of each case.<