Inside Sales Representative (Business to Business)-Remote

Job Title:

Inside Sales Representative (Business to Business)-Remote

Job Description

Inside Sales Representative (Remote) works from home and engages with customers through inbound and outbound calls and/or online channels. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

Title: Enablement Partner Representative (Remote)
Location: WAH-Remote (NA) – U.S.

A NEW CAREER POWERED BY YOU

Are you looking for a “work from home” career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture, and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then a remote Customer Service Representative position at Concentrix is just the right place for you!

As a remote Customer Service Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great “work from home” opportunity that will allow you to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

As an Inside Sales Representative working from home, you will:

• Telephone sales calls and email communication to sell in new acceptance. Made to both new and existing prospects.

• Agents will explain the request to pay with updated payment method, describe fee, and help the supplier to understand product value.

• Function between sales channels and business to facilitate lead management to help close lead.

• Servicing merchant inquiries and escalations around merchant enrollment/set up

• Research skills to look up multiple data points and funnel information into Excel

• A specialist will help customers set up the payment system to enable them to receive payments.

• May run reporting, provide business pertinent insight for meetings, and resolve leads needing more information.

• Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’)

• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer

• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures

• Maintain basic knowledge of client products and/or services

• Prepare complete and accurate work including appropriately notating accounts as required

• Participate in activities designed to improve customer satisfaction and business performance

• Track, document, and retrieve information in call tracking database

• Respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff

• The ability to de-escalate situations and tough conversations around product offerings/pricing

• Deliver expert customer experiences…with a smile.

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Enablement Partner Representative (Remote) role include:

• A high school diploma and/or GED

• Providing a white glove customer service experience with a passion for building customer loyalty through exceptional listening, relationship building and consultative probin