Jobs and Careers

Client Service Officer (4 positions)

United Statesfull_timeVerifiedPosted 12 Nov 2024

About the role

We encourage applications from Indigenous Australians, people living with disability, people from diverse cultural and linguistic backgrounds, mature age workers and LGBTIQA+ people.

The Department of Justice supports reasonable adjustment requests in any stage of the assessment process to remove barriers and facilitate full participation in all aspects of employment for applicants with disability. If you have individual requirements that need to be accommodated in order to participate in an interview or recruitment activity, please inform the contact listed at the end of this vacancy.

We are a diverse and inclusive workplace and understand the importance of flexible working arrangements. Talk to us about how this could work for you.

Hours per fortnight

73.50 hours per fortnight - flexible options available. We are a diverse and inclusive workplace and understand the importance of flexible working arrangements. There are a number of us that choose to work flexibly, talk to us about how this could work for you (it’s also ok if you prefer to work the traditional way, some of us do that too).

Duties

Respond to telephone and other enquiries, including undertaking assessments of the financial circumstances of clients, in order to negotiate appropriate payment arrangements.
Research the location of clients who are in contravention of their payment obligation and contact those clients who have been located.
Provide recommendations to Team Leaders on enforcement or other action that may be appropriate.
Participate in field enforcement operations and undertake other duties under the Monetary Penalties Enforcement Act 2005.

Pre-employment Checks

The Head of State Service has determined that the person nominated for this vacancy is to satisfy a pre-employment check before taking up the appointment, promotion or transfer.

The following checks are to be conducted:

1. Pre-employment checks

• Arson and fire setting
• Violent crimes and crimes against the person
• Sex-related offences
• Drug and alcohol related offences
• Crimes involving dishonesty
• Crimes involving deception
• Making false declarations
• Malicious damage and destruction to property
• Serious traffic offences
• Crimes against public order or relating to the Administration of Law and Justice
• Crimes against Executive or the Legislative Power
• Crimes involving Conspiracy