Build the Future with Us — EquipmentShare is Hiring a Customer Support Specialist

At EquipmentShare, we’re not just filling a role — we’re assembling the best team on the planet to build something that’s never been built before. We’re on a mission to transform an industry that’s been stuck in the past by empowering contractors and communities through innovative technology, real-time support, and a team that truly cares.

EquipmentShare is searching for a Customer Support Specialist for our corporate office in Columbia, MO, to support our team as the department continues to grow. This role can be remote. The primary responsibility of the Customer Support Specialist is to consistently provide exceptional service and support to EquipmentShare’s internal and external customers in a multi-channel environment. Establish and maintain excellent working relationships with rental markets, T3 customers and help facilitate support requests throughout EquipmentShare. As a primary customer-facing role, the ability to provide professional, exceptional, timely and accurate service to internal and external customers is critical to the success of this position. This role is fully remote. 

Salary range: $19.60/hr-$21.60/hr. Factors including past experience and location may affect final compensation rate. 

Primary Responsibilities

• Perform job duties in accordance with EquipmentShare’s vision, mission, and values
• Provide excellent customer service for EquipmentShare customers with clear answers to inquiries and appropriate referrals as needed
• Respond to customer inquiries via telephone, chat, and email in an accurate, timely and professional manner, and within established quality and service standards
• Establish and maintain professional working relationships with internal and external customers and co-workers
• Manage time effectively to ensure productivity levels and turnaround times are within established service standards
• Establish and maintain adequate knowledge of EquipmentShare products, service offerings, processes and core systems, and respond to customer and co-worker inquiries effectively and efficiently
• Utilize appropriate resources to ensure work is completed accurately, efficiently and within established service standards
• Comply with EquipmentShare’s departmental and corporate policies and procedures as well as mandated state and federal laws and requirements at all times
• Enhance construction industry and functional job knowledge through actively participating in learning and growth opportunities
• Work collaboratively with co-workers to achieve departmental and company goals and standards
• Perform other duties and responsibilities as assigned

Why EquipmentShare?

Because we do things differently — and we think you’ll feel it from day one. We’re a people-first company powered by cutting-edge technology. That means our proprietary T3 platform doesn’t just run our business — it also makes your job easier, safer, and more connected. Whether you’re behind the wheel, under the hood, leading a branch, or closing deals — tech supports you, and you drive us forward.

We’re a team of problem-solvers, go-getters, and builders. And we’re looking for teammates who take pride in doing meaningful work and want to be part of building something special.

Perks & Benefits

• Competitive compensation
• Full medical, dental, and vision coverage for full-time employees
• Generous PTO + paid holidays
• 401(k) + company match
• Stocked break-room and full kitchen, chef prepared meals daily at Corporate HQ (breakfast and lunch).
• State of the art onsite gym (Corporate HQ) with instructor led-courses/Gym stipend for remote employees.
• Seasonal and year round wellness challenges.
• Company sponsored events (annual family gatherings, happy hours and more).
• Volunteering and local charity initiatives that help you nurture and grow the communities you call home. Employees receive 16 hours of paid volunteer time per year. 
• Opportunities for career and professional development with conferences, events, seminars and continued education. 

About You

You want to be part of a team that’s not just changing an industry for the sake of change — we’re transforming it to make it safer, more secure, and more productive. You bring grit, heart, and humility to your work, and you’re excited about the opportunity to grow within a fast-paced, mission-driven environment.

We’re looking for people who:

• See challenges as opportunities
• Embrace change and continuous improvement