Canyons Region Service Line Director - Medical Specialties

Job Description:

The Region Service Line Director will work collaboratively in a triad partnership with a physician leader and a clinical leader to guide and deliver on Intermountain's vision of extraordinary care for a specific clinical service line (Behavioral Health, Cardiovascular, Medical Specialties, Musculoskeletal, Neurosciences, Oncology, et cetera) across a region. The leader is equally responsible for achieving service line goals and strategic initiatives as directed by the regional executive team (RET) service line governance body and in coordination with market hospital and medical group senior operations leaders. This position will be responsible for managing and/or overseeing key projects throughout the region and working collaboratively between hospitals, medical group, other clinical programs/service lines and other regions as necessary to ensure leading and best practices are in place. This position supports system-wide initiatives related to data, continuous improvement, integration, efficiency, project implementation, and overall organization as it relates to achieving KPI’s and aligning the region with the system.

This position is a regional role accountable for managing and achieving the goals and strategic initiatives of a service line across acute and ambulatory functions. This position will have responsibility to lead & guide the following medical specialties: Dermatology, Endocrinology/Diabetology, Infectious Disease, Allergy/Immunology, Rheumatology & Infusion, Thrombosis & Anticoagulation.

Essential Functions

• Quality and Safety: Responsible for aggregation, review, and recommendations regarding quality measures, improvements,

accreditations, and awards.

• Strategy Deployment: Informs and is a key contributor and facilitator on strategic plan for the service line and engages triad

partners, stakeholders, leaders, and caregivers in initiatives to drive achievement. Responsible to lead service line/clinical

program initiatives as well as system-wide initiatives as needed. Develops, maintains, distributes market level service line

meeting/committee agendas, action plans, and associated action items. Manages data and reports and reporting systems

relevant to the service line and ensures execution on the Intermountain operating model. Responsible to coordinate and

collaborate with stakeholders and leaders to ensure execution of and compliance with relevant policies and procedures.

• Operational Efficiency and Stewardship: Supports hospital, ambulatory/medical group senior operational leaders with capital

and operational budget targets and effective management of expenses including FTE resources. Responsible for continuous improvement and communication of key performance indicators for the service line. Collaborates with stakeholders to develop provider recruitment strategies / plans and optimal staffing models.

• Caregiver Experience: Coordinates with senior leaders and key stakeholders in performing coaching, development, and

performance management, and performs administrative duties as required. Collaborates with leaders to create and maintain

a positive work environment that fosters a highly engaged workforce. Creates engagement, participation, and enthusiasm, for a 'One Intermountain' vision for the service line/clinical program.

• Compliance: Supports all activities for compliance with federal, state, and other regulatory bodies including The Joint

Commission, OSHA, CMS, DOPL, and other department specific accrediting and certifying bodies. May be responsible for

ensuring contract compliance with applicable policies, procedures, and laws. Ensures compliance with applicable local,state, and federal laws.

• Physician Engagement: Lends support in physician recruitment and creates an environment of high engagement. Works

locally with physicians to move the organization forward strategically and operationally. Patient Experience: Influences and

collaborate with key stakeholders and leaders to ensure goals around patient satisfaction and engagement are met or

exceeded and that patient satisfaction is high and patient care is extraordinary.

• Other duties: Accepts and performs additional duties as needed to achieve Intermountain goals and performance standards.

Skills

• Clinical Leadership

• Patient Care Delivery
• Healthcare Leadership
• Hospital Support Services
• People Management
• Process Improvement
• Strategy Development
• Performance Management (PM)
• Communication

Qualifications

Minimum

• Bachelor Degree obtained through an accredited institution.  Education is verified.
• Experience