MCC Data Analyst Intern

· Collect, clean, and validate data from systems such as Omnia, Genesys, and Call Journey. · Analyze KPIs, agent performance trends, call patterns, and member interaction data using Excel, Power BI, or similar BI tools. · Build and maintain dashboards and recurring reports to help MCC leadership make data driven decisions. · Document existing MCC processes, workflows, reporting logic, and data flows to support standardization and improve clarity across the team. Qualifications · Currently pursuing a degree in Information Systems, Business Analytics, Finance, Accounting, Business Administration, or a related field. · Strong analytical, critical thinking, and documentation skills with high attention to detail, and excellent organizational skills. · Comfortable working in Excel and interested in BI/visualization tools (Power BI, Tableau, etc.). · Clear communicator who enjoys solving problems and collaborating with others.