Sr. Manager, Engineering - Account and Management Services

Company Overview

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

What you'll do

As an Engineering Manager leading the account and management services team, you will support and build new features to enable account administrators to easily support their teams and manage licenses for their purchased Docusign products. You will lead a team of full-stack engineers with accountability for feature delivery in conjunction with your product management counterparts. You will coordinate with other engineering managers and partner teams to get employees engaged in development of the product stack, build out new capabilities, maintain existing ones, and identify opportunities for engineering efficiency and improvement. You will also work with various key stakeholders in software development to assemble a product roadmap that supports the company’s vision.

 

The Engineering Manager will act as a people manager, hiring manager, technical leader, and delivery manager for the teams you work closely with. You will be responsible for the development, career progression, and coaching of the individual engineers within your team. The successful candidate will be a self-critical, big-picture thinker with an eye toward ongoing engineering and customer experience improvement opportunities.

 

This position is a people manager role reporting to the Director, Engineering.

 

Responsibility

• Execute with our product roadmap using agile practices
• Build and maintain a set of highly scalable, performant and high availability services
• Work with partner teams to build solutions that meet the needs of many teams
• Work with the Product Management team to gather requirements and architect the next set of services
• Improve performance and reliability of existing services
• Be data driven and push for making decisions based on telemetry
• Help mentor and grow the team

Job Designation

Hybrid: Employee divides their time between in-office and remote work. Access to an office location is required. (Frequency: Minimum 2 days per week; may vary by team but will be weekly in-office expectation)

 

Positions at Docusign are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed when changing positions within Docusign. Docusign reserves the right to change a position's job designation depending on business needs and as permitted by local law.

What you bring

Basic

• 8+ years of combined software development and management experience across multiple languages and frameworks or equivalent experience
• 5+ years of hands-on software development or equivalent experience
• 3+ years of managing software organizations over 6 people or equivalent experience
• Experience managing full-stack engineering teams

Preferred

• Demonstrated track record leading geographically dispersed teams
• Experience in language, framework, and toolset agnostic, having worked in at least 3 languages or paradigms
• Experience leading full-stack teams with significant front-end focus
• Experience with cloud platforms
• Experience with advanced web applications and TDD on the client side
• Experience with large, complex data ecosystems and data quality and lifecycle issues
• A demonstrated track record of being a change agent, leaving every team and process better than you found it
• Knowledge and experience in high scale, highly available (99.99%+) systems
• Experience with C#, Azure, TypeScript, and React
• A track record of finding and developing great talent
• Experience with full-stack SaaS development
• 4-year degree in computer science or related field

Wage Transparency

Pay for this position is based on a number of factors including geographic location and may vary depending on job-related knowledge, skills, and experience.

 

Based on applicable legislation, the below details pay ranges in the following locations:

 

California: $177,900.00 - $287,425.00 base salary