Co-op: 2026 - System Customer Support Engineer (On-Site)

Date Posted:

2025-09-26

Country:

United States of America

Location:

PW100: East Hartford 400 Main Street, East Hartford, CT, 06118 USA

Position Role Type:

Onsite

U.S. Citizen, U.S. Person, or Immigration Status Requirements:

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

Security Clearance:

None/Not Required

Are you ready to explore the world of aerospace and defense? Do you want to learn from and collaborate with some of the greatest minds in the industry? At RTX, our internships, co-ops and full-time careers provide an exceptional foundation to work on complex problems, advance your skills and create a safer, more connected world. Discover opportunities to make a difference at RTX.

Pratt & Whitney is working to once again transform the future of flight—designing, building, and servicing engines unlike any the world has ever seen. And because transformation begins from within, we’re seeking the people to drive it. So, calling all curious. 

Come ready to explore and you’ll find a place where your talent takes flight—beyond the borders of title, a country, or your comfort zone. Bring your passion and commitment and we’ll welcome you into a tight-knit team that takes our mission personally. Channel your drive to make a difference into shaping an organization and an industry that’s evolving fast to the future.

At Pratt & Whitney, the difference you make is on display every day. Just look up. Are you ready to go beyond?

The Pratt & Whitney Customer Support Engineering (CSE) organization is looking for a Data and AI Co-Op to join the team

Pratt & Whitney is looking for new ways to leverage AI to provide value to our customers and our employees.  In this role, you will work with a cross functional to consider, develop, and implement AI driven projects for current processes and data to improve key metrics of accuracy, accessibility, and issue resolution turn-around time.

What You Will Do:

• Gain knowledge on data, data process, and data flow for the 5th Gen CSE organization.  Understand sources, connections, content, and use of data in our key processes such as field support, data analysis, and software and hardware development support
• Gain knowledge on RTX AI tools.
• Research and develop ways to leverage AI to improve data flow, data access, and data visualization for key processes such as failure and reliability reviews and responding to customer issues
• Assist in developing, testing, and deploying a machine learning model
• Support the development of automation tools to improve data collection and issue reporting.
• Colloborate with team members on documentation, report generation and presentations to brief upper management and users on new processes and tools.

Qualifications You Must Have:

• Enrolled in a degree program in computer science, data science, or related engineering or technical field
• Knowledge of programming languages such as Python, R, or Java with the ability to build and modify scripts for processing data
• Basic understanding of machine learning concepts and frameworks such as scikit-learn, TensorFlow, and PyTorch
• Experience with data analysis tools such as SQL, Pandas and Excel.
• Strong analytical problem-solving skills; and communication skills, including verbal, and technical writing.

Qualifications We Prefer:

• Exposure to cloud platforms such as AWS and Azure
• Experience with visualization tools such as Power BI and Matplotlib
• Proactive and results-driven individual who thrives in a fast paced and dynamic environment 
• Ability to take ownership of assigned projects, handle ambiguity and independently drive for results 
• Ability to engage cross-functional teams. Reaching out and following up with folks to gather information, establish connections, and meet milestones.
• Ability to execute work independently through complex technical decision-making.
• Minimum GPA of 3.0

Learn More & Apply Now!

This position is classified as onsite. Please ensure this role type (defined below) is appropriate for your needs before applying to this role. Candidates will learn more about role type and current site status throughout the recruiting process.

Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.

The salary range for this role is 37,000 USD - 82,000 USD. The salary range provided is a goo