Client Solutions Consulting Director

Company

Cox Automotive - USA

Job Family Group

Engineering / Product Development

Job Profile

Client Solutions Consulting Director

Management Level

Director

Flexible Work Option

Can work remotely anywhere in the specified country

Travel %

Yes, 50% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $144,900.00 - $241,500.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

The Client Solutions Consulting Director leads enterprise-level strategic solutions across the Cox Automotive Platform, developing new products and solutions to protect and drive revenue growth within the Partner+ Client segment. This role collaborates closely with various sales team members throughout account planning, the sales process, and ongoing client performance evaluations, providing expertise on automotive solutions.

Key Responsibilities

• Provide expert solutioning, client demonstrations, and product recommendations that reflect market trends and product knowledge.

• Collaborate with stakeholders to develop and execute retail strategies that deliver targeted business outcomes and key performance metrics for both clients and Cox Automotive.

• Maintain a deep understanding of Cox Automotive’s consumer solutions, retail solutions, and our automotive platform, including product integrations and collective value delivery to clients.

Job Summary

With a strategic focus on facilitating vehicle transactions for OEMs, enterprise retailers, lenders, and rental fleets, the Client Solutions Consulting Director will:

• Support enterprise sales and client management teams with subject-matter expertise across Cox Automotive’s portfolio of Consumer and Retailer solutions.

• Build relationships with technical leaders in client organizations.

• Consult with clients, clearly communicating Cox’s value proposition, designing solutions, and offering thought leadership to business, technical, and key client stakeholders.

• Translate client business and technical requirements into practical, composed Cox Automotive solutions.

• Collaborate with internal and external technical teams to ensure solutions meet specifications and align with client needs.

• Gather and synthesize Voice of the Customer (VoC) feedback, ensuring it influences product strategy internally.

Core Competencies

• Analytical Thinking: Applies effective analytical methods to diagnose organizational challenges, identify root causes, and propose solutions that serve the business’s best interests. Uses logic, intuition, and various tools to interpret data and compare alternatives.

• Customer Focus: Strives to understand client circumstances, problems, expectations, and needs. Identifies and communicates service barriers, sets priorities, and ensures actions result in a positive customer experience and improved retention.

• Requirements Analysis: Elicits, analyzes, and documents business requirements to ensure successful system or software development. Engages stakeholders and applies proven methods for comprehensive requirements analysis.

• System and Technology Integration: Understands system features and integration best practices, working with platform architectures and third-party applications to create unified customer experience workflows. Actively supports integration and modernization efforts.

• Technology Savvy: Utilizes technology to improve work processes, enhance results, and identify new business opportunities. Stays informed about emerging solutions and serves as a resource to others, anticipating technology’s impact on products and services.

• Drives innovation and execution:  Builds confidence among stakeholders, and influences positive business outcomes.

Required Experience & Specialized Knowledge

• Bachelor’s degree in a related discipline and 10 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 8 years’ experience; a Ph.D. and 5 years’ experience in a related field; or 22 years’ experience in a related field.

• Expertise in automotive retail processes and technologies, emphasizing consumer experience and retailer sales efficiency.

• Extensive subje