Jobs and Careers

Customer Planning Manager

Cincinnati, United Statesfull_timeVerifiedPosted 23 Jun 2026

💰 $97,400/yr($74,900/yr – $97,400/yr)

About the role

Have you ever enjoyed Arnold®, Brownberry® or Oroweat® bread? A Thomas’® English muffin or bagel? Or perhaps snacked on a Sara Lee®, Entenmann’s® or Marinela® cake or donut? If the answer is yes, then you know Bimbo Bakeries USA!

More than 20,000 associates in bakeries, sales centers, offices and on sales routes work to ensure our consumers have the freshest products at every meal. In addition to competitive pay and benefits, we provide a safe and inclusive work environment that appreciates diversity, promotes development and allows our associates to be their authentic selves.

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Come join the largest baking company in the world and our family of 20,000 associates nationwide!

Top Reasons to Work at Bimbo Bakeries USA:

Salary Range: $74,900 - $97,400

Annual Bonus Eligibility

Comprehensive Benefits Package

Paid Time Off

401k & Company Match

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Position Summary:

This position is responsible for Sales Planning and to aid Customer development within assigned Kroger Divisions. Preference is to be located in the Cincinnati, OH area- but acceptable to be within the geography of responsibility.

The Customer Planning Manager is responsible for strategic and trade planning, financial, and quantitative analysis. They will be responsible for working with the customer executives to create an enhanced customer sales plan that builds value with Kroger

Key Job Responsibilities:

Develop forecast expectations with Customer Executives and accurately input into our forecasting tool (Navigator/O9)
Development and evaluation of value-added activity beyond Kroger’s core Sales Plan in collaboration with the Customer Leads
Conducts all quantitative pre and post promotion performance analysis
Utilize trade management tools including but not limited to: Navigator/O9, Margin Miner, QLIK and syndicated data (Circana) to understand Customer performance
Work with Customer Executives and Order Specialists on a weekly basis to plan volume orders for key events
Ensure weekly calendars are accurate and communicated accordingly
Continuously adjust Navigator/O9 plans, driven by customer, Customer Executive, trends, forecast accuracy, strategy/guardrail change and/or course correction.
Development of executive level Power Point Presentations and presenting performance and trade plans in review meetings
Effective management of Trade metrics (Trade/Unit and Trade Rate) and management of ROI

Key Behavioral Competencies:

Ability to achieve specific objectives/outcomes and set/meet key initiatives
Ability to collaborate with internal co-workers to fulfill deliverables/commitments
Manage multiple projects simultaneously
Self-Starter / Work in a proactive and aggressive manner (Empowered to Make Decisions)

Leadership Competencies:

Adapts approach and attitude in real time, according to the changing demands of different situations.
Holds self and others accountable to meet commitments.
Creates a climate where people are motivated to do their best to help the organization achieve its objectives.
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Education and Work History:

Bachelor’s Degree in Sales, Finance, Marketing or Business-related field preferred. A combination of education, training and experience that results in demonstrated competency to perform the work may be substituted.

Ideal candidate will possess:

Minimum of 5 years in either Sales Management, Customer Accounts, Price Management, Trade Planning, Revenue Growth Management or other relevant experience
Strong analytical, verbal and written communication skills
Demonstrate a passion to achieve results and work well with others in cross-functional teams against team-oriented goals
Computer skills and high proficiency in Excel with proficiency in Powerpoint and Word is required; proficiency with Ma