Service Coordinator

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Company OverviewGenerator Supercenter is the company for all your generator needs. We provide high-quality models, have factory certified technicians for repairs and maintenance, and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide a professional experience every step of the way. Our mission is …. To joyfully provide comfort and peace-of-mind for our customers. To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction, respect, and the opportunity for financial growth. To think and act in alignment with our Creator. Job descriptionGenerator Supercenter is seeking a highly organized and responsible Office Admin to join our growing organization. In this position, you will perform clerical tasks, answer phones, and help around the office. Other duties will include assisting the staff Managers with various office duties. 

Key Competencies and Requirements: 

• Phone etiquette 
• Verbal and written communication skills
• Listening skills
• Problem analysis and problem-solving
• Customer service orientation
• Organizational skills
• Attention to detail
• Good judgment
• Adaptability
• Teamwork
• Stress tolerance and Resilience
• Multi-tasker - be able to perform various clerical duties.

Education & Experience:

• High school diploma or equivalent
• Proficient in relevant computer applications
• Required language proficiency
• Knowledge of customer service
• Good data entry and typing skills

 Duties and Responsibilities: 

• Coordinate and schedule service calls and maintenance for generators
• Dispatch field technicians efficiently based on location and availability
• Communicate with customers regarding appointment times, service updates, and inquiries
• Maintain accurate service records and scheduling logs
• Manage incoming service requests via phone and email
• Work closely with service managers and technicians to ensure smooth daily operations
• Provide exceptional customer service and follow up on completed jobs
• Track and manage inventory for parts and maintenance kits
• Invoice and collect payments associated with service appointments
• Oversee departmental accounts receivable to ensure timely collections

 REQUIRED 

• Mandatory On-Call Availability during Storm Season 
• Team Collaboration & Cross-Department Support

Benefits:

• PTO - Paid Time Off
• Life & Voluntary Life Insurance
• Positive & Collaborative Work Environment
• Short & Long Term Disability
• Medical, Dental & Vision
• 401(k) +(matching after 6 mo's of employment)

 Note: This job description is not intended to be all-inclusive. The employee may perform other related duties as negotiated to meet the ongoing needs of the organization. We are the Largest Residential Generator Installer in the state of Texas and rapidly expanding across the US.  Come be a part of our team!Compensation: $16.00 per hour Compensation: $16.00 per hour

Join The Generator Supercenter Family  – Here it’s not just some catchy phrase; it’s a lifestyle. We’re looking for amazing people who believe in helping others, through the sales, installation, and maintenance of whole home generators that empower our customers with peace of mind, security, and freedom.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Generator Supercenter Corporate.