881730 - CUSTOMER SERVICE SPECIALIST - 40041071

Requisition No: 881730 

Agency: Commerce

Working Title: 881730 - CUSTOMER SERVICE SPECIALIST - 40041071

 Pay Plan: Career Service

Position Number: 40041071 

Salary:  $34,760.00 

Posting Closing Date: 09/03/2026 

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JOB TYPE:    FULL TIME /  Career Source
POSITION LOCATION:      Chipley, FL (relocation benefits are not available for this position) 

 

Customer Service Specialist

OPEN COMPETITIVE

www.floridajobs.org/

Your Specific Responsibilities:

This is a responsible professional position involved in interviewing customers and employer contact within a CareerSource Center service area.

 

Interview and conduct an initial assessment of customer needs and provide services or referrals as appropriate.  Evaluate education, training, and experience to properly register applicants in computer systems.  Provide instructions and assistance as needed to customers utilizing the Employ Florida system, Florida’s CONNECT system for Reemployment Assistance (RA) claimants, and other computer data and programs.  Screen and refer applicants to available job openings and/or training opportunities, perform job development contacts, provide labor market information, provide employment counseling as appropriate, and refer to testing and/or other supportive services as appropriate.  Provide follow-up services to claimants enrolled in Reemployment Services and Eligibility Assessments (RESEA) program. Will also refer eligible individuals to appropriate staff for comprehensive assessment, as needed.

 

Process job orders using information obtained from employers to compile job descriptions, accurately code each occupation and industry, and perform file search of job orders for qualified applicants adhering to veterans preference and mandated Federal Contractor requirements.  Monitor job orders, maintain timely contact with employers to perform follow-up and verify referral results with employers to document on job orders.

 

Will provide Reemployment Services and Eligibility Assessments (RESEA) on a scheduled basis.  Letters scheduling applicants for the RESEA will be mailed out timely to ensure that the applicants have at least ten (10) days’ notice of their scheduled appointment date.  Will enter data into the Employ Florida system timely as required by State and local guidelines.  May assist with follow up with participants enrolled in the RESEA program.

 

Makes initial contact with eligible trade-affected individuals whose employment has been threatened and who have been temporarily or permanently laid off.  Review application, collect appropriate documentation needed to verify data elements.  Conduct an initial assessment of the workers eligibility for services by reviewing work experience, education and abilities.  Refer eligible individuals to appropriate staff for comprehensive assessment. Assist staff in pulling together information needed to conduct a Trade Adjustment Allowance (TAA) Information Meeting for trade-affected workers who are covered under a certified petition.

 

Required Knowledge, Skills, and Abilities:

• Ability to promote and market the career center system.
• Requires excellent verbal and written communication skills.
• Working knowledge/proficiency using Microsoft applications which include Word, Excel, and Power Point
• Ability to deal with the public in an effective manner and provide excellent customer service.
• Ability to establish and maintain effective working relationships with others.
• Ability to understand and apply applicable rules, regulations, policies and procedures.
• Ability to record, collect, evaluate, and analyze data.
• Ability to work independently by planning, organizing, and coordinating work assignments.
• Ability to listen effectively.
• Ability to read and understand reports, documents, and other written materials.
• Ability to utilize problem-solving techniques.
• Ability to make presentations in group or individual settings.