Information Technology Specialist

Under the direction of the IT Manager, the Information Technology Specialist supports IT infrastructure with a focus on departmental priorities and organizational strategic goals including clinical quality improvement; provides software and hardware support to all staff;  configures and deploys desktop equipment and software; assists in network administration tasks including system upgrades; develops training materials and schedules and provides training and orientation sessions for software and IT equipment.  The IT specialist also assists the IT Manager with the departments logistical concerns.

• Assists users in identifying and resolving hardware and software problems
• Provides support to organization as primary helpdesk contact
• Installs hardware such as printers and workstations
• Provides basic windows and EMR training and orientation for new and existing staff
• Maintains inventory of computer hardware, including serial numbers, IP addresses, warranty information
• Manages printer and computer hardware repairs
• Assists the IT Manager with the departments logistical concerns
• Works in cooperation with management and HR to configure IT equipment, including phones, for new hires, staff moves, and staff job reassignments
• Supports users in operation of cloud based Ring Central application including training, troubleshooting and installation headsets .
• Develops training materials and schedules and provides training and orientation sessions for software and IT equipment
• Follows system change procedures to implement system enhancements, upgrades, and/or new processes
• Assists IT Manager and Network Engineers in assuring viability of electronic health record and other information through implementation of regular upgrades and system maintenance and backup
• Maintains flexibility to participate in special projects as assigned

High School diploma and at least three year’s experience in information technology, or bachelor’s degree and at least one years’ experience in information technology