Senior NetSuite Support Consultant

Are you passionate about problem-solving and ready to make a real impact? If you're an experienced NetSuite professional who loves rolling up your sleeves and bringing strategic ideas to life, this could be the perfect opportunity! 🚀

Join us and play a key role in shaping the future of our NetSuite support function – where your ideas, skills, and experience will truly matter and make a long-term difference!

Journey that awaits you

We’re now on the lookout for a Senior NetSuite Support Consultant to take our support services to the next level. In this newly established role, you’ll have the opportunity to shape key initiatives and directly influence how our support function evolves to meet the needs of our growing customer base.

In close collaboration with our Head of Support Services and a fellow senior NetSuite professional, you'll form the core of a dedicated team committed to delivering top-tier support and the best-in-class support functions. Your responsibilities will include hands-on management of complex tickets, mentoring colleagues, and driving improvements in our customer service approach and processes. As a senior team member, you'll work closely with leadership to boost operational efficiency and contribute to the long-term development of our support function.

If you're enthusiastic about continuous improvement and enjoy being a trusted expert in a collaborative environment, this is your opportunity to make a meaningful difference!

In practice you will:

• Lead by doing: Take ownership of complex and escalated support cases, using your expertise to deliver high-quality solutions and guidance.
• Mentor & support: Act as a senior resource for support colleagues, sharing knowledge, coaching on best practices, and helping raise the overall level of support delivery.
• Coordinate & delegate: Support task delegation and ticket assignment based on team capacity and strategic priorities. You’ll have the mandate to directly engage with support consultants.
• Drive process improvements: Collaborate closely with the Head of Support Services to identify improvement areas and elevate how we deliver support. 
• Enhance customer value: Bring commercial insight into the support function, identifying upselling opportunities, advising on new NetSuite features, and aligning our services with customer goals.
• Collaborate across teams: Work cross-functionally with ERP Consultants, Accounting Services, and Solutions to ensure seamless service delivery and continuous knowledge-sharing.

Our hybrid work model offers the best of both worlds. You are invited to enjoy our offices while also having the flexibility to work remotely. For this position, we’re hiring in Finland, Sweden, Norway and Czechia.

What´s in it for you?

✨ At Staria, you’ll work with some of the sharpest minds in the NetSuite universe. We’ve got a diverse set of expertise and tools under one roof, but it’s our people that set the course. We take on challenges that others won’t, and we solve them together. If you want to grow and learn from the best, this is the crew to do it with. Click here to get to know some of the team a bit better!

✨ Work with a proven NetSuite powerhouse: Staria is a multi-year NetSuite EMEA Partner of the Year and a NetSuite 5-Star Partner – recognition given only to a select group of top-performing partners worldwide. You’ll join a team with 500+ successful NetSuite projects in 35+ countries, trusted by ambitious growth companies for complex international and multi-subsidiary implementations.

✨ No two missions are alike, and that’s the beauty of it. You’ll work across multiple industries and business models, solving challenges from scaleups to global operations. It’s career growth powered by curiosity and courage.Join an award-winning Netsuite practice that values excellence and innovation, and step into a position where your contributions will directly influence Staria’s future success and shape our Netsuite practices.

✨ An opportunity to work in an international environment, be part of a fast-growing and steady organization.

✨ Easily approachable low-hierarchy organization and strong support from the team.

✨ We want to offer a workplace where our people can grow and thrive! We have received Future Workplaces certification as proof of our excellent employee experience.

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