Patient Access Coordinator Part-Time, Dr. Ryan Duncan, Westgate - Cool Springs

Heritage Medical Associates is one of the largest independent, multi-specialty physician groups in Middle Tennessee. Founded on the principle of providing exceptional, patient-centered care, we serve communities across three counties with over a dozen convenient clinic locations in Middle Tennessee. Our commitment to clinical excellence, operational integrity, and compassionate care makes us a trusted name in healthcare delivery.

What You will Do:

The Patient Access Specialist provides centralized support for patient appointment scheduling, insurance verification, and referral coordination for department/specialty>.  This role ensures accurate and timely processing to facilitate smooth access to care. <insert age ranges i.e. all ages, pediatric patients>.

Work You Will Do:

• Provide support and training to Patient Access Specialists
• Monitor call queues and response times
• Resolve escalated scheduling and access issues
• Collaborate with insurance and clinical teams
• Recommend process enhancements for scheduling workflow

What is Necessary:

Essential:

• High school diploma or equivalent
• 3+ year’s experience in scheduling or patient access
• Knowledge of insurance verification and referral processes
• Ability sit/stand for 8 to 10 hours a day
• Ability to lift at least 10-15lbs

Preferred:

• Customer service or call center experience preferred
• Detail-oriented and comfortable with data entry and systems
• Strong customer service and problem-solving skills
• Strong communication, interpersonal and organizational skills
• Experience using EPIC EHR or AllScripts