VP, Strategic Accounts and Customer Growth, Large Pharma

The Vice President of Strategic Accounts and Customer Growth, Large Pharma, leads a portfolio of large and mid-sized pharmaceutical accounts at IQVIA. This role demands a blend of strategic vision and hands-on execution, driving account strategies, client engagement, and team performance to achieve financial and growth targets.  You will champion revenue growth, client retention, and overall satisfaction across your cluster, positioning IQVIA as a trusted, long-term partner to our clients.

Key Responsibilities

        Drive Growth:

• Revenue Growth: Identify and pursue opportunities to expand revenue through up-selling, cross-selling, and strategic initiatives. Partner with marketing and product teams to align offerings with client needs and market trends.
• Operational Excellence: Establish and manage best-in-class sales processes, including opportunity management, account planning, and forecasting.
• Forecasting & Reporting: Oversee pipeline management and provide accurate forecasts and updates to senior leadership.
• Market Intelligence: Track industry trends, competitive activity, and emerging client needs to shape portfolio strategy. Act as a credible source of market insight to inform IQVIA’s product development and investment decisions.

        Team Leadership:

• People Leadership: Lead, mentor, and inspire a team of seasoned professionals and foster a culture of accountability, collaboration, and customer-centricity.
• Strategic Vision: Define and communicate a clear vision for accounts within the cluster, aligned with IQVIA’s objectives. Drive the creation and execution of account strategies that deliver measurable growth and deepen client relationships.
• Influence & Empowerment: Balance direct leadership with a servant-leadership approach, knowing when to step back to enable team success.

        Client Engagement:

• Relationship Management: Build and sustain trusted, long-term relationships with senior client executives. Serve as a strategic advisor and ensure consistent value delivery.
• Contracting & Retention: Oversee renewals and negotiations, proactively addressing client needs and opportunities. Drive strategies to maximize client retention and satisfaction, including regular business reviews and innovative value propositions.
• Escalation Management: Act as the senior point of contact for escalated issues, ensuring rapid resolution and leveraging feedback for continuous improvement.
• Stakeholder Collaboration
• Partner with IQVIA executive leadership, product, marketing, finance, and other teams to ensure customer insights inform business strategy and portfolio innovation.
• Serve as a visible advocate for client needs, positioning IQVIA as the partner of choice through credibility, trust, and measurable impact.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field (or equivalent experience).
• 10+ years of experience in client-facing leadership roles in sales, account management, customer success, or consulting; minimum 5 years in a senior leadership capacity.
• Proven track record of leading and scaling high-performing teams in a B2B environment.
• Strong background in strategic account growth, ideally within life sciences or healthcare.
• Demonstrated success in growing multi-million-dollar client portfolios.
• Exceptional communication, executive presence, and strategic thinking skills.
• Strong analytical and data-driven decision-making abilities.
• Resilient, adaptable, and effective in a fast-paced, matrixed environment.
• High integrity, credibility, and commitment to excellence.

Core Competencies

• Leadership: Sets vision, motivates teams, and drives accountability.
• Strategic Thinking: Develops and executes long-term strategies aligned with organizational goals.
• Relationship Building: Builds and manages trusted executive-level client relationships.
• Customer Orientation: Maintains relentless focus on delivering measurable client value.
• Collaboration & Influence: Navigates complex, matrixed organizations with gravitas, inclusion, and negotiation skills.
• Problem Solving: Identifies innovative solutions to complex client and business challenges.
• Results Orientation: Delivers and exceeds growth and retention objectives.
• Analytical Acumen: Leverages data to inform strategy; knowledge of IQVIA’s data assets and U.S. offerings strongly preferred.
• Servant Leadership: Balances direct leadership with empowering and enabling teams.

Key Performance Indicators (KPIs)

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