Professional Services Consultant

Purpose

As a Professional Services Consultant, you will deliver implementation or consulting projects to achieve successful on-time schedule completion and client satisfaction. You will provide clients with mentorship and advice for workflow planning and drive the adoption of standard methodologies for the most significant customer return on investment. You will be responsible for performing contracted onsite and remote services for clients.

Clinisys' AI Philosophy

Building an AI‑first organization is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function—to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve. We must drive an AI-first sense of purpose and urgency.

Essential Functions

• Conduct implementations demonstrating a thorough knowledge and understanding of department procedures and guidelines 

• Guide the client in their decision making to achieve maximum efficiency using Clinisys best practice recommendations

• Conduct some product training for the client as part of the overall implementation process

• Leverage AI-enabled tools and Clinisys platforms to optimize implementation workflows, improve data analysis, and enhance decision-making during client engagements.

• Provide input to process improvements by monitoring both client and departmental feedback

• Travel to client sites to install Clinisys software products following department procedures and guidelines

• Maintain a high level of commitment to superior customer satisfaction through the entire duration of the customer relationship

• Both individually and as a part of a team, troubleshoot, debug, and test technical solutions

• Provide ongoing support and training to laboratory staff and stakeholders on LIMS usage and best practices

• Document system configurations, procedures, and any changes for reference and compliance purposes

• Other duties, as assigned, will contribute to the success of our company and the solutions we deploy.

Skills needed to be successful

• Ability to work independently and effectively manage projects and priorities from start to finish

• Strong understanding of client/workflow concepts relative to software applications with some knowledge of interfaces

• Ability to understand how multiple systems work together and ability to make recommendations

• Strong communication and presentation skills with the ability to present to all levels of the organization

• Ability to work independently and effectively manage projects and priorities from start to finish

• Strong analytical and problem-solving skills

• Able to develop and improve workflow processes and procedures and drive client process improvements

Required Experience & Education

• Bachelor of Science in Life Sciences/Pharma or Toxicology related degree, or equivalent work experience.

• Minimum of 3 years of experience in laboratory management or laboratory informatics, with a strong understanding of LIMS systems and their applications

• Strong analytical and problem-solving skills, with the ability to translate complex technical requirements into clear, concise documentation

• Minimum 3 years’ experience with SQL query writing and Programing Languages (C++, Java, PL/SQL)

• Familiarity with laboratory operations, quality assurance, and regulatory requirements. Knowledge of industry-specific standards is a plus

• Minimum 3 years’ experience with API/Interfaces (HL7)

• Minimum 3 years SQL database management and reporting tools

• Experience or exposure to utilizing AI tools, like Co-Pilot, to streamline processes and communication

Preferred Experience & Education

• 3 years’ experience with information sy